27 days old

Coordinator - Fan Relations

Discovery Communications
Knoxville, TN 37902
  • Job Code
    116662562
Discovery Communications


Coordinator - Fan Relations

US-TN-Knoxville

Job ID: 25427
Type: Company Employee Full-Time
# of Openings: 1
Category: Programming & Production
Discovery

Overview

The Team
Discovery, Inc. is looking for a dynamic and entrepreneurial individual to join our team. Fan Relations is a customer support function under Corporate Communications and assists all of Discovery’s U.S. networks including Discovery Channel, HGTV, Food Network, TLC, Investigation Discovery and Animal Planet. From linear pilots to sweepstakes launches, website redesigns, corporate and legal escalations, advertising inquiries and our many digital offerings, Fan Relations constantly provides top-level customer service to consumers, internal clients, and business partners.

The Company
Discovery brands continue to grow globally and across platforms, and Fan Relations is building media strategies and systems that meet world-class standards for which Discovery is known.

The Role
The Coordinator will provide expert quality service to the audience and customers of the Discovery brands for programming, websites, merchandise, newsletter, sweepstakes, and corporate inquiries. He or she will be a liaison between the linear TV partners and Fan Relations, ensuring a positive customer experience.



Responsibilities

1. Provide a full range of customer service for all areas of the business in a prompt, efficient, and professional manner.
2. Demonstrate listening and analytical skills with the ability to obtain key information to resolve problems.
3. Exhibit excellent oral and written communications skills with the ability to articulate relevant information and directions in an organized and concise manner to the customer, as well as all levels of the organization.
4. Communicate courteously and effectively to understand issues from the customer's perspective.
5. Maintain extensive knowledge of the roles of other departments within the company to respond adequately to inquiries.
6. Possess an excellent knowledge of Windows and Macs, web browsers, and mobile app technology.
7. Be able to work in a fast-paced team environment with proven ability to maintain composure in sometimes stressful situations and manage and diffuse angry or upset customers.
8. Create and maintain strong working relationships with internal divisions and external groups
9. Deliver world-class, proactive customer service to internal and external stakeholders



Qualifications

* An Associates degree from an accredited institution
* A minimum of 2 years of related experience
* Thorough knowledge of Discovery brands and their respective websites
* Extensive knowledge of online browsing tools and various add-on extensions
* Ability to adjust priorities and manage time wisely in a fast-paced manner
* Strong organizational, analytical, and problem-solving skills
* Ability to embrace a constantly changing environment
* Experience with CRMs such as Oracle Service Cloud and Zendesk is preferred
* Exceptional communication and organization skills
* Proficiency with Office Suite and demonstrated competency in learning new software
* Must have the legal right to work in the U.S.

Knoxville, Tennessee, KX, TN

Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

EEO is the Law

Pay Transparency Policy Statement

If you are an individual with a disability and need an accommodation during the application process, please send an email request to HR@discovery.com.

PI116662562

<b>Discovery Communications</b><br/><br/><br/><b>Coordinator - Fan Relations</b><br/><br/>US-TN-Knoxville<br/><br/><b>Job ID:</b> 25427<br/><b>Type:</b> Company Employee Full-Time<br/><b># of Openings:</b> 1<br/><b>Category:</b> Programming & Production<br/>Discovery<br/><br/><b>Overview</b><br/><br/><p style="margin: 0px;"><strong>The Team</strong><br />Discovery, Inc. is looking for a dynamic and entrepreneurial individual to join our team. Fan Relations is a customer support function under Corporate Communications and assists all of Discoverys U.S. networks including Discovery Channel, HGTV, Food Network, TLC, Investigation Discovery and Animal Planet. From linear pilots to sweepstakes launches, website redesigns, corporate and legal escalations, advertising inquiries and our many digital offerings, Fan Relations constantly provides top-level customer service to consumers, internal clients, and business partners.</p><p style="margin: 0px;"> </p><p style="margin: 0px;"><strong>The Company</strong><br />Discovery brands continue to grow globally and across platforms, and Fan Relations is building media strategies and systems that meet world-class standards for which Discovery is known.</p><p style="margin: 0px;"> </p><p style="margin: 0px;"><strong>The Role</strong><br />The Coordinator will provide expert quality service to the audience and customers of the Discovery brands for programming, websites, merchandise, newsletter, sweepstakes, and corporate inquiries. He or she will be a liaison between the linear TV partners and Fan Relations, ensuring a positive customer experience. </p><br/><br/><b>Responsibilities</b><br/><br/><p style="margin: 0px;">1. Provide a full range of customer service for all areas of the business in a prompt, efficient, and professional manner.<br />2. Demonstrate listening and analytical skills with the ability to obtain key information to resolve problems. <br />3. Exhibit excellent oral and written communications skills with the ability to articulate relevant information and directions in an organized and concise manner to the customer, as well as all levels of the organization.<br />4. Communicate courteously and effectively to understand issues from the customer's perspective.<br />5. Maintain extensive knowledge of the roles of other departments within the company to respond adequately to inquiries.<br />6. Possess an excellent knowledge of Windows and Macs, web browsers, and mobile app technology. <br />7. Be able to work in a fast-paced team environment with proven ability to maintain composure in sometimes stressful situations and manage and diffuse angry or upset customers.<br />8. Create and maintain strong working relationships with internal divisions and external groups<br />9. Deliver world-class, proactive customer service to internal and external stakeholders</p><br/><br/><b>Qualifications</b><br/><br/><p style="margin: 0px;">* An Associates degree from an accredited institution<br />* A minimum of 2 years of related experience<br />* Thorough knowledge of Discovery brands and their respective websites<br />* Extensive knowledge of online browsing tools and various add-on extensions<br />* Ability to adjust priorities and manage time wisely in a fast-paced manner<br />* Strong organizational, analytical, and problem-solving skills<br />* Ability to embrace a constantly changing environment<br />* Experience with CRMs such as Oracle Service Cloud and Zendesk is preferred<br />* Exceptional communication and organization skills<br />* Proficiency with Office Suite and demonstrated competency in learning new software <br />* Must have the legal right to work in the U.S.</p><p style="margin: 0px;"><span style="color: #ffffff;">Knoxville, Tennessee, KX, TN</span></p>Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information. <br><br> <a href="https://discovery.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=581131&hashed=1619517695">EEO is the Law</a> <br><br> <a href="https://discovery.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=588767&hashed=2014725565">Pay Transparency Policy Statement</a><br><br> If you are an individual with a disability and need an accommodation during the application process, please send an email request to HR@discovery.com. <img src="https://analytics.click2apply.net/v/ljQDqaspPWY5Cbo4uoYD1"> <p>PI116662562</p>

Categories

Posted: 2019-12-27 Expires: 2020-01-27

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Coordinator - Fan Relations

Discovery Communications
Knoxville, TN 37902

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