14 days old

Coordinator, Communications Center

San Jacinto College
Houston, TX 77049
  • Job Code
    115773046

San Jacinto College

Equal Opportunity Statement: The San Jacinto College District is committed to equal opportunity for all students, employees, and applicants without regard to race, creed, color, national origin, citizenship status, age, disability, pregnancy, religion, gender, sexual orientation, gender expression or identity, genetic information, marital status, or veteran status in accordance with applicable federal and state laws.

Coordinator, Communications Center - Central Campus

Essential Job Functions:
  • Develops curriculum and lesson plans for the training of Telecommunicators in standard dispatch procedures, proper TCIC/NCIC standards, Radio protocol, Emergency Medical dispatch protocol, fire protocol and telephone techniques:
  • Provide training opportunities for telecommunicators to reach certification training, and enhance existing and develop new skills
  • Oversees 24-hour alarm system monitoring for all college locations and is a liaison between campus police and alarm system engineer and technicians:
  • Maintains and updates accurate records of all alarm incidents, equipment, services, and communicates with alarm monitoring company to address and prevent alarm system oversights
  • Supervises and schedules all alarm maintenance, repairs, equipment assessments, and equipment testing
  • Assigns tasks, provides leadership, direction, coaches, develops and resolves telecommunication employee issues, evaluates the performance of telecommunicators, commends and disciplines direct reports:
  • Provide or oversee the training of current and new telecommunicators
  • Provide regular feedback to members of the communication center on their performance and guidance for improvement
  • Conducts and supervises accurate and prompt telecommunication communication operations and supports the protection and maintenance of sensitive communications equipment:
  • Ensures Department compliance with regard to dissemination of criminal history information
  • Maintains 24-hour work schedule and arranges break and holiday schedules to ensure maximum coverage of the Communications Unit
  • Instill a community policing philosophy within the Communication Center
  • Oversee and manage the Communication Center use of secure and controlled databases, such as the Texas Law Enforcement Telecommunications System (TLETS), Texas Crime Information Center (TCIC), National Crime Information Center (NCIC) and compliance with Criminal Justice Information Services (CJIS) Security Policy. Maintains documentation as required
  • Communication Center and readiness to provide services for crisis or emergencies:
  • Ensure adequate staffing for their assigned work unit to include scheduling days off, assigning overtime, approving time off and training request, making adjustments for illnesses and injuries.
  • Ensure compliance with police department and College policies, orders, directives and guidelines
  • This position is the Terminal Agency Coordinator (TAC) for the Police Department with TLETS (Texas Law Enforcement Telecommunications System) and acts as the NCIC/TCIC administrator:
  • Oversee and manage the Communications Center's use of secure and controlled databases, such as the Texas Law Enforcement Telecommunications System (TLETS), Texas Crime Information Center (TCIC), National Crime Information Center (NCIC) and the Department of Motor Vehicles.
  • Updates all TCIC/NCIC, Interpol, and Mobile Certifications for all full-time and part-time employees.
  • Provides or coordinates basic mandated continuing in-service training for Telecommunicators in accordance with regulatory requirements.
  • Effective telecommunication and comprehension of required equipment:
  • Address and retain documentation of all radio transmissions
  • Monitor incoming data from TCIC/NCIC and respond by accurate protocols
  • Use proper formats to provide patrol with criminal history data, driving records, stolen or wanted person hits, vehicle registration and information, and other various records
  • Enter criminal, wanted, and/or stolen information to TCIC/NCIC, using corrects codes and in a timely manner
  • Assist in functions related to campus safety and security:
  • Monitor and respond to fire alarm system, and document daily test signals
  • Provide reports of alarm incidents and actions taken by police, fire or alarm company personnel
  • Conduct and provide reports of security equipment testing, including campus emergency phones, panic signal devices and elevator devices
  • Generate maintenance requests for inoperable or damaged property
  • Understand campus police regulations regarding master key accessibility and entry services to rooms and buildings
  • Provide support to patrol:
  • Maintain accurate documentation of patrol activities, and provide officers with information needed or requested
  • Understand the fundamentals of officer safety and risk factors associated with patrol
  • Document and provide officers with student or staff protective orders, case numbers, and required student records
  • Understand the various jurisdictions of other police agencies surrounding all college locations, as well as the geography of each campus and it's structures
  • Answer incoming emergency and non-emergency phone calls
  • Provide complete logs for each shift.

Additional Job Functions:
  • Understand and perform a mode of duties related to urgent circumstances
  • Obtain imperative specifics from individuals in a high state of stress
  • Proficiently carry out duties related to crisis management regarding natural disasters, chemical leaks, or national incidents
  • Promptly determine and contact appropriate support if situational factors suggest aid beyond, or in addition to, campus police
  • Ensure monthly validations are completed in accordance to TCIC Operating Procedures and agency specifications.
  • Maintain personal records of password and accessibility to police office databases, and understand laws and regulations regarding privacy
  • Regularly update all contact information for employees and outside sources
  • Administrative tasks, such as typing, data entry, faxing, copying, and filing
  • Assists and/or relieves on-duty dispatcher. Performs the duties of a Communications Dispatcher. Works overtime/extra hours as required.
  • Develops, updates, and implements new policies and operating procedures for Communications personnel.
  • During a declared state of emergency, coordinates the activities of the Communications Center.
  • Appears in court as required.
  • Other duties as assigned


Knowledge, Skills and Abilities :
  • Knowledge of a variety of software programs including Microsoft Office, internet and office related technology.
  • Strong written and verbal communication skills with the ability to establish personal and professional credibility with both internal and external constituents.
  • Ability to multi-task and work cooperatively with others
  • Work independently with minimal or no supervision
  • Experience compiling and analyzing data from multiple sources.
  • Effective and concise communicator, both written and verbal, with the ability to clearly and concisely articulate information to leaders and employees.
  • Attention to detail, accuracy, and high levels of organizational skills
  • Ability to coordinate diverse projects simultaneously.
  • Preparing clear, concise and informative reports, correspondence and other written materials.
  • Able to determine the priority of projects and respond accordingly.
  • Communicate effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information.
  • Ability to handle difficult and sensitive situations using sound, independent judgment.
  • Ability to work effectively under stress in emergency situations
  • This position requires a high level of personal integrity and confidentiality
  • Must learn Texas Law Enforcement Telecommunications System (TLETS)
  • Must learn Criminal Justice Information System (CJIS)
  • Must learn National Crime Information Center (NCIC)
  • Must learn The Jeanne Clery Act
  • Must learn college policies and procedures
  • Must learn supervisory principles and practices
  • Must learn, procedures, and methodologies of law enforcement
  • Maintains technical and professional knowledge through such means as attending seminars, reviewing professional publications, taking classes and participating in developmental activities
  • Knowledge of trends, issues, and accepted practices relevant to the position
  • Gathering, analyzing, and reporting critical information during life-or-death situations such as crimes in progress, medical emergencies, and fire/rescue incidents
  • Critical thinking using logic and reasoning to make appropriate decisions using sound judgement in highly stressful situations
  • Maintaining the highest standards of ethical behavior, exercising honesty and integrity, respect, confidentiality, and fairness in the execution of their official responsibilities
  • Analyzing, interpreting and applying applicable laws, codes, regulations and standards
  • Working effectively under stress for sustained periods of time and remain calm when dealing with upset, confused, hostile, or frustrated individuals
  • This position is expected to be a leader, contributing to the improvement and development of the agency.
  • Operate a two-way radio


Appointment will be conditional upon successful completion of the following pre-employment checks :
  • Criminal background check
  • Psychological examination
  • Controlled substance screening

Education and Experience:

Meet one of the following experience and education requirements:
  • Three years of full-time experience as a Police Telecommunicator and a high school diploma or equivalent, or
  • Two years of full-time experience as a Police Telecommunicator and a an Associate's Degree, or
  • One year of full-time experience as a Police Telecommunicator and a Bachelor's Degree.

Preferred Education :
  • Bachelor's Degree

Preferred Experience :
  • 5 Years previous management and/or supervisory experience.
  • Preferences will be given to those applicants with experience in a call center of an environment similar to Public Safety (e.g. Police or Fire).
  • Quality customer service in a fast-paced environment is crucial.
  • Applicants with previous Public Safety/Law Enforcement dispatching experience is highly preferred.

Required Licenses/Certifications:
  • Must meet and maintain the requirements for licensure and continuing licensure as a Telecommunicator as established by the Texas Commission on Law Enforcement (TCOLE).
  • Possession of a Texas Commission on Law Enforcement (TCOLE)
  • Master Telecommunicator Proficiency Certification,
  • Telecommunications System (TLETS) Certification, and Texas Crime Information Center/National Crime Information Center of TCIC/NCIC Full Access Certification.
  • Must obtain Banner, American Red Cross Certification and Communications Officer Certification within 12 months of employment.

Work Environment:
  • A San Jacinto College Communications Center Coordinator must be willing to work any shift or assignment including weekends, holidays, overtime, and special events.
  • This position requires the ability to work the allocated hours of the positon, and report for duty on short notice at any hour of the day or night.
  • This positon is considered "Essential Personnel," which requires being on duty to respond during emergency situations for pre- and post-event activities including, but not limited to, natural and man-made disasters.
  • The nature of the work requires the Coordinator to work unsupervised in the communications center.
  • Works in an office environment

Physical Activity :

While performing the duties of this job:
  • The employee is regularly required to sit
  • Use the computer keyboard and mouse
  • Use hands to finger, handle, or feel; reach with hands and arms
  • Talk or hear
  • Taste or smell; stand, walk, and stoop, or crouch
  • Occasionally lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision peripheral vision, depth perception, and ability to adjust focus
  • The employee will work in an office environment where the noise level is usually moderate
  • Typing


Salary Grade: 19

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req2238

Posting Close Date: 1/3/2020

PI115773046

<br/><b>San Jacinto College</b><br/><br/><b>Equal Opportunity Statement:</b> The San Jacinto College District is committed to equal opportunity for all students, employees, and applicants without regard to race, creed, color, national origin, citizenship status, age, disability, pregnancy, religion, gender, sexual orientation, gender expression or identity, genetic information, marital status, or veteran status in accordance with applicable federal and state laws.<br/><br/><b> Coordinator, Communications Center - Central Campus </b><br><br><strong> Essential Job Functions: </strong> <br><ul><li> Develops curriculum and lesson plans for the training of Telecommunicators in standard dispatch procedures, proper TCIC/NCIC standards, Radio protocol, Emergency Medical dispatch protocol, fire protocol and telephone techniques: </li></ul><ul><li> Provide training opportunities for telecommunicators to reach certification training, and enhance existing and develop new skills </li></ul><ul><li> Oversees 24-hour alarm system monitoring for all college locations and is a liaison between campus police and alarm system engineer and technicians: </li></ul><ul><li> Maintains and updates accurate records of all alarm incidents, equipment, services, and communicates with alarm monitoring company to address and prevent alarm system oversights </li><li> Supervises and schedules all alarm maintenance, repairs, equipment assessments, and equipment testing </li></ul><ul><li> Assigns tasks, provides leadership, direction, coaches, develops and resolves telecommunication employee issues, evaluates the performance of telecommunicators, commends and disciplines direct reports: </li></ul><ul><li> Provide or oversee the training of current and new telecommunicators </li><li> Provide regular feedback to members of the communication center on their performance and guidance for improvement </li></ul><ul><li> Conducts and supervises accurate and prompt telecommunication communication operations and supports the protection and maintenance of sensitive communications equipment: </li></ul><ul><li> Ensures Department compliance with regard to dissemination of criminal history information </li></ul><ul><li> Maintains 24-hour work schedule and arranges break and holiday schedules to ensure maximum coverage of the Communications Unit </li><li> Instill a community policing philosophy within the Communication Center </li><li> Oversee and manage the Communication Center use of secure and controlled databases, such as the Texas Law Enforcement Telecommunications System (TLETS), Texas Crime Information Center (TCIC), National Crime Information Center (NCIC) and compliance with Criminal Justice Information Services (CJIS) Security Policy. Maintains documentation as required </li><li> Communication Center and readiness to provide services for crisis or emergencies: </li></ul><ul><li> Ensure adequate staffing for their assigned work unit to include scheduling days off, assigning overtime, approving time off and training request, making adjustments for illnesses and injuries. </li></ul><ul><li> Ensure compliance with police department and College policies, orders, directives and guidelines </li><li> This position is the Terminal Agency Coordinator (TAC) for the Police Department with TLETS (Texas Law Enforcement Telecommunications System) and acts as the NCIC/TCIC administrator: </li></ul><ul><li> Oversee and manage the Communications Center's use of secure and controlled databases, such as the Texas Law Enforcement Telecommunications System (TLETS), Texas Crime Information Center (TCIC), National Crime Information Center (NCIC) and the Department of Motor Vehicles. </li></ul><ul><li> Updates all TCIC/NCIC, Interpol, and Mobile Certifications for all full-time and part-time employees. </li><li> Provides or coordinates basic mandated continuing in-service training for Telecommunicators in accordance with regulatory requirements. </li><li> Effective telecommunication and comprehension of required equipment: </li></ul><ul><li> Address and retain documentation of all radio transmissions </li><li> Monitor incoming data from TCIC/NCIC and respond by accurate protocols </li><li> Use proper formats to provide patrol with criminal history data, driving records, stolen or wanted person hits, vehicle registration and information, and other various records </li><li> Enter criminal, wanted, and/or stolen information to TCIC/NCIC, using corrects codes and in a timely manner </li></ul><ul><li> Assist in functions related to campus safety and security: </li></ul><ul><li> Monitor and respond to fire alarm system, and document daily test signals </li><li> Provide reports of alarm incidents and actions taken by police, fire or alarm company personnel </li><li> Conduct and provide reports of security equipment testing, including campus emergency phones, panic signal devices and elevator devices </li><li> Generate maintenance requests for inoperable or damaged property </li><li> Understand campus police regulations regarding master key accessibility and entry services to rooms and buildings </li></ul><ul><li> Provide support to patrol: </li></ul><ul><li> Maintain accurate documentation of patrol activities, and provide officers with information needed or requested </li><li> Understand the fundamentals of officer safety and risk factors associated with patrol </li><li> Document and provide officers with student or staff protective orders, case numbers, and required student records </li><li> Understand the various jurisdictions of other police agencies surrounding all college locations, as well as the geography of each campus and it's structures </li></ul><ul><li> Answer incoming emergency and non-emergency phone calls </li><li> Provide complete logs for each shift. </li></ul><br> <strong> Additional Job Functions: </strong> <br><ul><li> Understand and perform a mode of duties related to urgent circumstances </li><li> Obtain imperative specifics from individuals in a high state of stress </li><li> Proficiently carry out duties related to crisis management regarding natural disasters, chemical leaks, or national incidents </li><li> Promptly determine and contact appropriate support if situational factors suggest aid beyond, or in addition to, campus police </li><li> Ensure monthly validations are completed in accordance to TCIC Operating Procedures and agency specifications. </li><li> Maintain personal records of password and accessibility to police office databases, and understand laws and regulations regarding privacy </li><li> Regularly update all contact information for employees and outside sources </li><li> Administrative tasks, such as typing, data entry, faxing, copying, and filing </li><li> Assists and/or relieves on-duty dispatcher. Performs the duties of a Communications Dispatcher. Works overtime/extra hours as required. </li><li> Develops, updates, and implements new policies and operating procedures for Communications personnel. </li><li> During a declared state of emergency, coordinates the activities of the Communications Center. </li><li> Appears in court as required. </li><li> Other duties as assigned </li></ul> <br><br><strong> Knowledge, Skills and Abilities : </strong> <br><ul><li> Knowledge of a variety of software programs including Microsoft Office, internet and office related technology. </li><li> Strong written and verbal communication skills with the ability to establish personal and professional credibility with both internal and external constituents. </li><li> Ability to multi-task and work cooperatively with others </li><li> Work independently with minimal or no supervision </li><li> Experience compiling and analyzing data from multiple sources. </li><li> Effective and concise communicator, both written and verbal, with the ability to clearly and concisely articulate information to leaders and employees. </li><li> Attention to detail, accuracy, and high levels of organizational skills </li><li> Ability to coordinate diverse projects simultaneously. </li><li> Preparing clear, concise and informative reports, correspondence and other written materials. </li><li> Able to determine the priority of projects and respond accordingly. </li><li> Communicate effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information. </li><li> Ability to handle difficult and sensitive situations using sound, independent judgment. </li><li> Ability to work effectively under stress in emergency situations </li><li> This position requires a high level of personal integrity and confidentiality </li><li> Must learn Texas Law Enforcement Telecommunications System (TLETS) </li><li> Must learn Criminal Justice Information System (CJIS) </li><li> Must learn National Crime Information Center (NCIC) </li><li> Must learn The Jeanne Clery Act </li><li> Must learn college policies and procedures </li><li> Must learn supervisory principles and practices </li><li> Must learn, procedures, and methodologies of law enforcement </li><li> Maintains technical and professional knowledge through such means as attending seminars, reviewing professional publications, taking classes and participating in developmental activities </li><li> Knowledge of trends, issues, and accepted practices relevant to the position </li><li> Gathering, analyzing, and reporting critical information during life-or-death situations such as crimes in progress, medical emergencies, and fire/rescue incidents </li><li> Critical thinking using logic and reasoning to make appropriate decisions using sound judgement in highly stressful situations </li><li> Maintaining the highest standards of ethical behavior, exercising honesty and integrity, respect, confidentiality, and fairness in the execution of their official responsibilities </li><li> Analyzing, interpreting and applying applicable laws, codes, regulations and standards </li><li> Working effectively under stress for sustained periods of time and remain calm when dealing with upset, confused, hostile, or frustrated individuals </li><li> This position is expected to be a leader, contributing to the improvement and development of the agency. </li><li> Operate a two-way radio </li></ul><br><br><strong> Appointment will be conditional upon successful completion of the following pre-employment checks </strong>: <br><ul><li> Criminal background check </li><li> Psychological examination </li><li> Controlled substance screening </li></ul><br><strong> Education and Experience: </strong><br><br> <strong>Meet one of the following experience and education requirements: </strong> <br><ul><li> Three years of full-time experience as a Police Telecommunicator and a high school diploma <strong>or</strong> equivalent, <strong>or </strong><br> </li><li> Two years of full-time experience as a Police Telecommunicator and a an Associate's Degree, <strong>or</strong> </li><li> One year of full-time experience as a Police Telecommunicator and a Bachelor's Degree. </li></ul><br> <strong> Preferred Education : </strong> <br><ul><li> Bachelor's Degree </li></ul><br> <strong> Preferred Experience :</strong> <br><ul><li> 5 Years previous management and/or supervisory experience. </li><li> Preferences will be given to those applicants with experience in a call center of an environment similar to Public Safety (e.g. Police or Fire). </li><li> Quality customer service in a fast-paced environment is crucial. </li><li> Applicants with previous Public Safety/Law Enforcement dispatching experience is highly preferred. </li></ul><br> <strong> Required Licenses/Certifications: </strong> <br><ul><li> Must meet and maintain the requirements for licensure and continuing licensure as a Telecommunicator as established by the Texas Commission on Law Enforcement (TCOLE). </li><li> Possession of a Texas Commission on Law Enforcement (TCOLE) </li><li> Master Telecommunicator Proficiency Certification, </li><li> Telecommunications System (TLETS) Certification, and Texas Crime Information Center/National Crime Information Center of TCIC/NCIC Full Access Certification. </li><li> Must obtain Banner, American Red Cross Certification and Communications Officer Certification within 12 months of employment. </li></ul><br><strong> Work Environment: </strong><br><ul><li> A San Jacinto College Communications Center Coordinator must be willing to work any shift or assignment including weekends, holidays, overtime, and special events. </li><li> This position requires the ability to work the allocated hours of the positon, and report for duty on short notice at any hour of the day or night. </li><li> This positon is considered "Essential Personnel," which requires being on duty to respond during emergency situations for pre- and post-event activities including, but not limited to, natural and man-made disasters. </li><li> The nature of the work requires the Coordinator to work unsupervised in the communications center. </li><li> Works in an office environment </li></ul><br> <strong> Physical Activity : </strong> <br><br> While performing the duties of this job: <br><ul><li> The employee is regularly required to sit </li><li> Use the computer keyboard and mouse </li><li> Use hands to finger, handle, or feel; reach with hands and arms </li><li> Talk or hear </li><li> Taste or smell; stand, walk, and stoop, or crouch </li><li> Occasionally lift and/or move up to 25 pounds </li><li> Specific vision abilities required by this job include close vision, distance vision, color vision peripheral vision, depth perception, and ability to adjust focus </li><li> The employee will work in an office environment where the noise level is usually moderate </li><li> Typing </li></ul><br><br><b> Salary Grade: </b> 19 <br><br> Salary is based on the Board-approved salary schedule for the current fiscal year. <b> See Salary Schedule </b> <br><br><b> Requisition Number: </b> req2238 <br><br><b> Posting Close Date: </b> 1/3/2020 <img src="https://analytics.click2apply.net/v/r7PAwohKOpmMf2p4fzzEQ"> <p>PI115773046</p>

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Posted: 2019-11-23 Expires: 2019-12-24

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Coordinator, Communications Center

San Jacinto College
Houston, TX 77049

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