1+ months

Control Operator, Corporate Security

American Airlines
Phoenix, AZ 85003

Location: Rio West D Bldg (PHX-RWD1) 
Additional Locations: None
Requisition ID: 29468 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Security Team within the Corporate Affairs Division. ​This position will be responsible for providing maximum protection of company premises and property and ensures employee safety by monitoring the electronic surveillance systems, emergency alarms and facility access points. Also responsible for contacting emergency services and dispatching security personnel as a situation warrants. Maintains a variety of security related databases.


Specifically, you’ll do the following:

  • ​Protects the integrity of confidential information for all matters pertaining to company and FAA security
  • Monitors and operates all company electronic surveillance, communication and reporting systems
  • Receives emergency notification from various sources/locations and determines the appropriate course of action, according to established guidelines
  • Contacts emergency services to report emergencies and dispatches Company security personnel to the site, in the event an emergency is detected or reported
  • Controls and maintains door access to all Company Phoenix facilities
  • Monitors radio communications and maintains radio contact with mobile security units and other security personnel

About The Job (Continued)

  • Notifies Company tower and Phoenix Airport Operations of scheduled escorted Charter flights
  • Coordinates and dispatches Charter flight security escorts after all clearances have been received
  • Inputs data from Incident Reports and Corporate Headquarters/Hangar parking approvals and violations
  • Generates various security related reports including employee access reports, picture and access change reports
  • Receives requests from stations regarding shipments from U.S. Government Classified Couriers and notifies the origination and destination stations of the approved shipment, using the Air Carrier Standard Security Program
  • Researches passengers on FAA No-Board list; clears passengers and logs information
  • Maintains a variety of security related logs that document communications and security activities, (i.e. radio communication, parking citations, incident reports)
  • Insures department s document filing is kept up to date and the filing system is maintained properly
  • Trains newly assigned Security Control Center Operators


Required Qualifications

  • ​High School diploma or GED equivalency
  • Knowledge of Company and FAA security policies and procedures
  • Ability to possesses the highest regard for confidentiality and professionalism
  • Ability to perform in a fast paced environment while maintaining a professional and effective approach to high-stress situations
  • Ability to type a minimum of 25 wpm with knowledge of MS Office products
  • Ability to easily grasp the concepts and functionality of Company security system software
  • Ability to be self-motivated with strong organizational skills, pay strict attention to detail and possess excellent problem solving skills 
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
  • Must be able to secure appropriate airport authority and/or US Customs security badges
  • Ability to work rotating shifts including holidays, weekends and days off

Additional Locations: None
Requisition ID: 29468 


Posted: 2019-05-02 Expires: 2019-08-25

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Control Operator, Corporate Security

American Airlines
Phoenix, AZ 85003

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