1+ months

Consumer New Account Lending (NAL) Team Manager

Wilmington, DE 19801
  • Job Code

Consumer New Account Lending (NAL) Team Manager

Req #: 190006383
Location: Wilmington, DE, US
Job Category: Credit
Potential Referral Amount: US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.  Chase Consumer & Community Banking serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. 


As a Lending Operations Team Manager, you will supervise the daily operations of a Consumer New Account Lending team. In this role, this individual will be responsible for the following activities:
  • Providing direct and professional feedback to the lenders relating to their loan quality and production
  • Completing side by sides and decision reviews to assess lenders decision quality
  • Minimizing risk to the bank while maximizing our ability to maintain profitable accountholders
  • Managing to departmental service levels, production standards, and quality standard by analyzing daily MIS
  • Handle escalated Customer calls
  • Complete and manage to weekly/monthly production targets
  • Review daily, weekly and monthly reports to ensure teams consistency
  • Ability to plan and prioritize.
  • Complete ad-hoc projects as needed

Additionally, this individual will help their manager to develop and implement strategies to improve loan quality by providing feedback regarding trends and making recommendations for revisions to credit policies and proposing ideas to close gaps on missed opportunities and/or process improvements.


Schedule: Sunday – Thursday 9am-6pm.

  • Minimum three to five years of managing experience preferably in a lending or call center environment
  • Excellent verbal and written communication skills
  • Experience / strong understanding of consumer and/or commercial lending involving credit reports or credit bureau analysis
  • Ability to provide coaching and talent development
  • Ability to build strong partnerships
  • Open to change, with the ability to quickly learn new processes and adapt in a fast paced-environment
  • Ability to work independently with a willingness to participate as a team member in a production environment
  • Self-starter with strong initiative.
  • College degree preferred

Keyword: card%20services


Posted: 2019-05-13 Expires: 2019-07-11

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Consumer New Account Lending (NAL) Team Manager

JPMorgan Chase & Co.
Wilmington, DE 19801

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