8 days old

Consumer Data Privacy - Lead User Experience Designer (UX)

JPMorgan Chase & Co.
Wilmington, DE 19801
  • Job Code

Consumer Data Privacy - Lead User Experience Designer (UX)

Req #: 190097081
Location: Wilmington, DE, US
Job Category: Data & Analytics
Potential Referral Amount: US Dollar (USD)

About Chase:

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.4 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.


CCB Data & Analytics: 

The CCB Data & Analytics Team unifies data and analytics talent across Chase to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers.  The team encompasses a variety of Data & Analytics disciplines, from data governance and data strategy/partnerships to reporting, data science and machine learning, and are actively engaged in ensuring impact at the front-line and the customer through Sales and Marketing transformation.  We have a strong partnership with our dedicated Technology partners, who provide us with our cutting edge data and analytics infrastructure. Joining CCB Data & Analytics means you sit in the engine that powers Chase with insights, providing an opportunity to materially impact both our customer and business outcomes. The team also offers significant learning and mobility opportunities for career development and future growth.

The Consumer Data Privacy Product covers the establishment of tools and services to support compliance with existing and future privacy legislation (e.g. General Data Protection Regulation, California Consumer Privacy Act, Brazil - LGPD), including education of consumers (both customer and non-customer).

The Privacy Product team is dedicated to providing consistent vision and strategy for data privacy across JPMC and alignment with privacy law requirements which change and raise the bar for the collection and processing of personal information (PI) of consumers.


The Lead User Experience Designer (UX) will be responsible for driving a consumer (customer and non-customer) centric design approach from the product vision and report directly to the Privacy Product Owner. This role will act alongside multiple teams in multiple LOBs to deliver the user-centric (internal and external) online experience.

Key responsibilities:

  • Provide design services for internal Data Privacy and Data Governance applications, along with prototyping for all Data Privacy screens (internal and external facing) to drive product vision

  • Assisting the Executive Product Owner to drive a consumer (customers and non-customers) centric Product vision

  • Within the Agile Scrum development methodology:

    • Understanding the true business need through working directly with the end user community

    • Supporting user stories with documentation (functional documents, InVision prototypes, etc.)

    • Participating in user story refinement to assist development team understanding

    • Participating in agile team ceremonies and meetings

  • Working with architecture teams to identify what functionally is being designed and impacts to architecture design

  • Working with UAT testing team to match design requirements with produced results

  • Working with the training team to produce and deliver training materials

  • Developing communication and presentations to executive leadership 

  • Required Experience:

  • Experience working as a user experience design professional

  • Expertise in UX software such as Sketch, InVision, UXPin, Balsamiq, Figma, Framer.js, Quartz Composer required. Basic HTML5, CSS3, JavaScript and tuxedo skills are a plus.
  • Experience designing applications within complex business domains
  • Has evaluated the goals and opportunities of a high profile, high value initiative and then worked to develop a program of work for the UX work stream which has included user research and synthesis, concept creation, design, specifications, design acceptance testing, and deployment
  • Demonstrable experience designing rich interactions for desktop, web, native, responsive form factors
  • Proven understanding of responsive web & mobile application design and wireframe development
  • 5+ years designing across multiple devices and platforms (UX/UI of mobile + web applications, experience with consumer application design preferred)
  • Establish and reinforce consistent design patterns across multiple teams and platforms
  • Minimum 3-5 years of relevant experience in Data Management
  • Proven ability to influence and communicate with stakeholders across functions
  • To be considered for this position, you must have a portfolio available for review


  • Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
  • Capable of navigating in dynamic and complex organization environment
  • Excellent analytical and problem-solving skills
  • Strong written and verbal communication skills (including power point) with the ability to articulate the value of UX and the rationale behind your research process and design decisions across large executive audiences.
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
  • User-centric design approach that involves rapid testing and iteration of designs
  • Understanding of how design translates to code
  • Ability to use prototyping tools to convey design intent
  • Demonstrated ability to handle multiple priorities on tight deadlines without compromising quality
  • Understanding of accessibility and the ability to apply that to designs
  • Comfort receiving feedback and critiques for driving customer forward

Keyword: consumer%20banking


Posted: 2019-11-05 Expires: 2019-12-05

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Consumer Data Privacy - Lead User Experience Designer (UX)

JPMorgan Chase & Co.
Wilmington, DE 19801

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