9 days old

Consumer & Community Banking Sr. Compliance Officer - Complaints Intelligence Associate

JPMorgan Chase & Co.
Tampa, FL 33602
  • Job Code

Consumer & Community Banking Sr. Compliance Officer - Complaints Intelligence Associate

Req #: 190100879
Location: Tampa, FL, US
Job Category: Compliance
Potential Referral Amount: US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.


The Compliance Department of JPMorgan Chase & Co ensures the development and maintenance of a strong compliance culture by working closely with the business, legal, risk, and audit functions to provide expertise on regulatory compliance matters.


The primary role of the Consumer & Community Banking (CCB) Complaints Intelligence Compliance team (CIC) is to perform monitoring, analysis, and regulatory advisement of compliance risk related to applicable rules, laws and regulations governing the Line of Business (LOB) complaint management functions, as well as determining potential risks resulting from analyzing the Firm’s complaints. This position partners closely with LOB Compliance Officers and key stakeholders within the LOB.


The Senior Compliance Officer performs as a member of the CIC team supporting both the CCB and Global Compliance Complaints Program.

Responsibilities Include:
  • Understand the Compliance, Conduct and Operational Risk (CCOR) risk management program framework, consisting of the six components of Govern, Identify, Measure, Monitor & Test, Manage, and Report, and how the CCB CIC program aligns to each.
  • Be a subject matter expert on the Firmwide Complaint Policy and the CCB Supplement complaints policy.
  • Research, assess, and articulate how the Firm and sub-Lines of Businesses comply with the Firmwide Complaint Policy and corresponding Complaint Policy Supplements.
  • Analyze complaint information, from receipt through resolution, to identify trends in areas of compliance risk associated with various LOB products and services.
  • Responsible for monitoring that include identifying areas of compliance risk within the LOB complaint management processes. Report, both verbally and in writing to management and stakeholders, on any identified inconsistencies in LOB complaint processes, procedures, controls and the associated risk.
  • Partner effectively with the LOB, Compliance, Legal and other key stakeholders to understand various complaint related processes and controls, the regulatory requirements or risks impacting the LOB, and development of effective action plans to address deficiencies when identified.
  • Understand and execute monitoring practices to be in compliance with JPMC's compliance monitoring guidelines.
  • Assist CIC management in the regulatory compliance risk assessment review process.
  • Participate in special projects as assigned by CIC management.

Qualifications -
  • College degree or equivalent experience.
  • Strong Compliance or Audit background relevant to CCB (3-5 years).
  • Regulatory compliance knowledge relevant to consumer laws and regulations, including ability to apply this knowledge to business practices, systems, and identify and assess compliance risk.
  • CRCM certification, OLO, and/or ELA proficiency preferred.
  • Strong working knowledge of Microsoft applications (Access, Excel, Word and PowerPoint).
  • Highly motivated, results-oriented individual who is able to work independently under minimal supervision with an attention to detail and accuracy.
  • Strong analytical, research, and problem solving, skills with the ability to analyze large amounts of complaint data.
  • Ability to manage numerous tasks and sensitive information in a professional manner in a fast paced deadline driven environment.
  • Strong verbal and written communication skills with the ability to summarize and present findings in a clear and concise manner.
  • Works well individually and in team environments.
  • To be considered for this role, you may be required to complete a video interview powered by HireVue.

Keyword: consumer%20banking


Posted: 2019-12-03 Expires: 2020-01-02

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Consumer & Community Banking Sr. Compliance Officer - Complaints Intelligence Associate

JPMorgan Chase & Co.
Tampa, FL 33602

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