28 days old

Consumer & Community Banking - Control Manager- Associate

JPMorgan Chase & Co.
Wilmington, DE 19801
  • Job Code

Consumer & Community Banking - Control Manager- Associate

Req #: 190098638_1
Location: Wilmington, DE, US
Job Category: Accounting/Finance/Audit/Risk
Potential Referral Amount: US Dollar (USD)

Consumer& Community Banking offers an intriguing array of career opportunities within its well-established business units and support functions. Consumer& Community Banking’s unwavering commitment to attract, train, develop, and retain the best talent is on constant display within its highly-visible Oversight & Control organization. Oversight & Control’s primary focus is to ensure Consumer & Community Banking has a sustainable end-to-end control environment that identifies, escalates, addresses, and mitigates issues in a timely manner. The Oversight & Control Team collaborates with business partners, including Compliance, Risk Management, Legal, and Audit, to decrease Consumer & Community Banking’s exposure to financial loss, compliance issues, and/or reputational risk. Due to Oversight & Control’s unique position within Consumer & Community Banking, Control associates are primed to explore career paths that expand across the firm.


The Control Manager will independently focus on evaluating and performing an end-to-end analysis of the business’ risk and control environment. The role will ensure that controls are properly designed, operating effectively, and essential to Consumer & Community Banking’s risk mitigation efforts. The Control Manager analyses will be used to guide Consumer & Community Banking’s business units toward a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols. The role will partner with peers and multiple levels of management to develop, implement, and strengthen Consumer & Community Banking’s risk-based practices, procedures, and systems.


Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.


Control Management focuses on four areas:

1) Control design and expertise

2) Risks and controls identification/assessment

3) Control breaks and resolution

4) Control governance & reporting 



  • Evaluate controls within the CORE framework.

  • Define control test strategy and test plan; develop and execute independent testing program to identify control weaknesses, determine root causes, and recommend solutions.

  • Ability to identify risk and control points during reviews or from process maps, policies and practices.   

  • Recommend Control design changes to ensure the business effectively manages risk.                                                                                            

  • Coordinate issue identification efforts, assist in the development of action plans.

  • Validate that appropriate actions have been taken in accordance with the stated action plans.

  • Report on testing activities test testing results, test case coverage, required resources, issues discovered and their status, performance baselines etc.

  • Ensure the timely delivery of different testing milestones.

  • Maintain accurate and complete documentation and follow up on all items through completion.

  • Plan, execute, and finalize a wide variety of projects according to strict deadlines and competing priorities.

  • Direct engagement with all levels of management up within CCB Control teams.

  • Takes initiative and independently manages complex projects and apply advanced knowledge of risk and control concepts and how to apply to business processes.


  • 7+years related to Controls, Operations, Operational Risk, Quality, Vendor Management and/or Compliance functions

  • BS/BA degree; Master's degree a plus

  • Proven results with regard to driving improved Customer Experience and quality through implementation of strong controls. process reengineering, best practices and self-assessment frameworks

  • Demonstrated knowledge of applied quality and audit techniques and best practices

  • Strong Project/Program management skills and ability to execute across complex, matrixed environments


  • Attention to detail and the ability to work independently with moderate level of supervision.

  • Strong skills in time management, problem solving, written and oral communication and ability to handle multiple priorities.

  • Strong communication and interpersonal skills required with ability to present complex and sensitive issues to senior management.

  • Demonstrate ability to influence without authority and drive measurable outcomes

  • Self-starter who works well in a fast-paced environment with multiple projects.

  • Works well individually, and in teams, shares information, supports colleagues and encourages participation.

  • Strong ability to quickly comprehend information from written documentation, process mapping, and system training overviews.

  • Intermediate Microsoft Office (Excel, PowerPoint, Word, Visio) skills required.

Keyword: consumer%20banking


Posted: 2019-11-13 Expires: 2019-12-13

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Consumer & Community Banking - Control Manager- Associate

JPMorgan Chase & Co.
Wilmington, DE 19801

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