23 days old

Consumer & Community Banking - Control Management - Operational Risk Metric/ Monitoring (Card and Digital) - Vice President

JPMorgan Chase & Co.
Columbus, OH 43215
  • Job Code

Consumer & Community Banking - Control Management - Operational Risk Metric/ Monitoring (Card and Digital) - Vice President

Req #: 190057687_1
Location: Columbus, OH, US
Job Category: Accounting/Finance/Audit/Risk
Potential Referral Amount: US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com

Chase Consumer & Community Banking (CCB) serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Chase Card Services is a key contributor to the CCB product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has almost 91 million open credit-card accounts and more than $136 billion in managed loans making it the No. 1 credit card issuer in the U.S. based on loans outstanding. Our portfolio consists of Consumer and Small Business cards and includes Chase-branded credit cards such as Sapphire, Freedom, Ink and Slate as well as co-branded credit cards offered in partnership with well-known brands including Amazon, Disney, Marriott, Southwest Airlines, United Airlines, and several others. Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with key business executives that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

Control Management focuses on four areas: 

1) Control design and expertise

2) Risks and controls identification/assessment

3) Control breaks and resolution

4) Control governance & reporting

The Operational Risk Metric and Monitoring Program Manager will identify areas for enhancement and synergy to the existing processes, and expand the current areas of focus beyond reactive management of breached-KRIs, to incorporate greater subject matter expertise on KRIs, advice to business partners, and predictive analytics where appropriate and practical. The manager will develop and drive updates and new monitoring\metrics with the Control and Operational Risk Evaluation (CORE) framework. This role requires business acumen and data-mining skills to drive program improvements.

Role Responsibilities:

  • Develop and implement a forward-looking plan, to evolve monitoring and metrics, in order to proactively identify issues, risk themes and trends

  • Use data-mining tools and platforms (SQL, SAS, Qlickview, Tableau) to update and develop new metrics/monitoring

  • Expand subject matter expertise, analytics, and guidance within the Card and Digital metrics and monitoring programs

  • Drive a strategic mindset to transform the program with increasing subject matter knowledge and analytics, for proactive risk management

  • Identify and implement meaningful metrics to inform on the health of the operational risk and control environment

  • Review and analyze program related data (e.g., Key Risk Indicators/Key Performance Indicators) to support business-related programs and strategies

  • Ability to understand business drivers and provide both strategic and tactical input for key business decisions and ensure controls for new business initiatives as required

  • Ensure ongoing alignment with firm-wide and LOB KRI management policy & procedures, maintaining record keeping that will enable effective audit trails and quality assurance reviews

  • Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions


  • Bachelor’s degree or equivalent experience required

  • 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred; credit card experience also preferred

  • Should have metric and data mining experience

  • Demonstrated skill-set to perform investigative data analytics with data-mining tools (SQL, SAS, Qlickview, Tableau)

  • Ability to leverage thought leadership to define new metrics and/or transform existing activities to achieve efficiency without sacrificing to risk mitigation goals

  • Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate control metrics and monitoring with business partners

  • Demonstrated ability to synthesize complex, interdependent, and sometimes competing needs

  • Self-motivated & confident with the ability to demonstrate ownership, challenging and influencing change where necessary

  • Strong knowledge of Controls Management program execution activities

  • Highly collaborative with strong Client/Partner relationships and Communication skills

  • Excellent Presentation skills

  • Proficient in project management tool set and Microsoft Office application


  • Business knowledge - ability to understand the business and demonstrate sound business judgment and objectivity with ability to think critically about how risks are mitigated 

  • Data mining – ability to extract key information from data sets and transform them into meaningful metrics and monitoring tools

  • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

    • Understanding root cause / identifying control breaks

    • Developing timely and sustainable solutions

    • Analyze metrics for emerging risk

    • Process reengineering and mapping

  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven and matrixed environment

  • Process analysis / design acumen – ability to understand a process and associated risk to inform control design and develop risk mitigants as needed

  • Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

  • Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

  • Networking – exceptional interpersonal skills; exceptional collaboration and relationship building skills; Ability to influence cross functional teams in a matrixed environment

  • Understanding root cause / identifying control breaks

  • Developing timely and sustainable solutions

  • Analyze metrics for emerging risk

  • Implementation skills

  • Change Management

Keyword: consumer%20banking


Posted: 2019-09-30 Expires: 2019-10-30

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Consumer & Community Banking - Control Management - Operational Risk Metric/ Monitoring (Card and Digital) - Vice President

JPMorgan Chase & Co.
Columbus, OH 43215

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