11 days old

Consumer & Community Banking- Control Management - Control Manager- Vice President

JPMorgan Chase & Co.
Chicago, IL 60602
  • Job Code

Consumer & Community Banking- Control Management - Control Manager- Vice President

Req #: 190054371
Location: Chicago, IL, US
Job Category: Accounting/Finance/Audit/Risk
Potential Referral Amount: US Dollar (USD)

Control Manager, Vice President (Job Code OCCO03, Job Grade 603)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide.  The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.  Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.   
Centralized Transaction Operations (CTO) Control Manager 
Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.
Control Management focuses on four areas: 
1) Control design and expertise
2) Risks and controls identification/assessment
3) Control breaks and resolution
4) Control governance & reporting
Role Responsibilities:
  • Manage projects and create structure to support review of control environment across the various CTO business for any emerging risks and or common processes.
  • Provide governance & oversight for common control programs to ensure consistent evaluation and reporting of results
  • Aggregate and produce reporting as needed for various management updates
  • Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
  • Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies
  • Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
  • Provide day to day support for a functional area within CTO (i.e. Performance Consulting)
  • Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
  • Leverage CMs to complete CTO wide projects; provide ongoing feedback and training and develop employees on risk concepts and the application to risk and control evaluation.



  • Bachelor’s degree or equivalent experience required

  • 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred

  • Proficient knowledge of control and risk management concepts with the ability to design, create and complete a Control and Operational Risk Evaluation (CORE) in conjunction with business partners

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)


  • Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

  • Project Management (e.g., liaise with CTO CMs to structure and complete CTO wide control reviews)

  • Reporting  / Analytics (e.g., project tracking, collect aggregate controls reporting information for CTO audits / exams, generate reporting, metrics, KRI/KPI, scorecards in support of CM evaluation of operational risk and controls, support input and reporting of issues and action plans as needed)

  • Training / Guidance Writing (e.g., develop job aids, templates and guidance for CMs to follow)

  • Business knowledge - ability to understand the business / knowledge of regulation surrounding business

  • Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

  • Networking – exceptional interpersonal skills; exceptional collaboration and relationship building skills

  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

  • Process analysis / design acumen – ability to understand a process and associated risk to inform control design

  • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

    • Understanding root cause / identifying control breaks

    • Developing timely and sustainable solutions

    • Analyze metrics for emerging risk

  • Implementation skills
    • Writing Action Plans, Procedures

    • Change Management


Keyword: consumer%20banking


Posted: 2019-11-25 Expires: 2019-12-25

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Consumer & Community Banking- Control Management - Control Manager- Vice President

JPMorgan Chase & Co.
Chicago, IL 60602

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