20 days old

Consumer & Community Banking - Control Management - AML/ KYC Manager - Vice President

JPMorgan Chase & Co.
Columbus, OH 43215
  • Job Code

Consumer & Community Banking - Control Management - AML/ KYC Manager - Vice President

Req #: 190104743
Location: Columbus, OH, US
Job Category: Accounting/Finance/Audit/Risk
Potential Referral Amount: US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide.  The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.  Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. 

The AML/KYC team is part of the First Line of Defense in Consumer & Community Banking (CCB) businesses.   The team assures that our business delivers Anti-Money Laundering (AML) and Know-Your-Customer (KYC) strategies to assure our products and our customer base are fully compliant with Bank Secrecy Act (BSA), PATRIOT Act and FINRA requirements.  We work closely with our front office product management and field management teams, as well as with our back office compliance and operations teams.  We collaborate across these multiple teams to deliver ongoing requirements for reporting and monitoring compliance with regulatory standards.  We also plan and implement initiatives that continuously improve the AML/KYC soundness of our products, services and information flow for the Consumer & Community Banking client base. 


This management role leads the Quality and Performance team within the CCB Customer Escalation program. The Customer Escalations program is a team that reviews and decisions customers that are escalated to the Line of Business (LOB) due to various AML or KYC matters. The Quality and Performance team’s core responsibilities are focused on Quality Control (QC) reviews of the completed Escalation reviews and managing strategic reconciliations to ensure the Customer Escalations programs performance is sustainable and effective at the highest level.


This team is essential to the control function that prevents the onboarding of and manage existing clients that may create money laundering or reputational risks to JPMC.


Key Responsibilities:
  • Manage a team of AML/KYC QC Officers within a case review and process management environment to make AML risk based exit or retain decisions on behalf of the Line of Business
  • Maintain a healthy production environment that greatly values the case decision quality and process related demands (i.e. Service Level Agreement (SLA))
  • Accountable to design, develop, implement, review and report on Customer Escalation initiatives, addressing certain AML risks, and communicating to Senior/Executive Management
  • Creation of AML reporting and presentations to inform Executive Management and various committees
  • Partners with Global Financial Crimes Compliance and Operations to de-risk the business, improve processes, and close gaps to ensure full compliance with policies
  • Coordinate with Risk Officer, Compliance Officers, their teams and LOB General or Regulatory Counsel on cross-LOB issues
  • Evaluates risk and makes decisions on selected escalations of AML/KYC issues for individual clients or groups of clients
  • Provide key direction and leadership to drive the implementation of key change management activities partnering across CCB lines of businesses
  • Positively and creatively influence change and champion mission critical change initiatives; prepare and help others to anticipate and manage through change
  • Responsible for coaching and mentoring less experienced team members  


  • 7+ years’ experience in Financial Services, Risk Management, Project Management or AML/KYC functions; including 2+ years people management experience
  • Exceptional coaching and visionary leadership experience
  • Previous AML and/or Line of Business Management experience is a plus
  • Experience with Retail Applications and Front-Line processes and procedures
  • Demonstrated leadership and strategic planning background
  • Strong presentation and relationship management skills
  • Professional maturity and confidence in expressing a point of view with Senior/Executive Management
  • Polished verbal and written communication skills; strong negotiation skills
  • Excellent research and analytical skills
  • Must be able to deal with ambiguity, think critically, solve problems creatively, plan and meet deadlines, demonstrate strong sense of personal accountability
  • Ability to organize/manage multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment
  • Excellent attention to detail and ability to raise questions and seek resolution to outstanding clarifications required
  • Proven track record in building good working relationship across global organizations and influencing change
  • MS Office suite experience (Excel, Word, PowerPoint, Project)
  • Travel is not expected but may be necessary
  • BA or BS degree; Masters’ Degree preferred

Keyword: consumer%20banking


Posted: 2019-11-19 Expires: 2019-12-19

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Consumer & Community Banking - Control Management - AML/ KYC Manager - Vice President

JPMorgan Chase & Co.
Columbus, OH 43215

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