22 days old

Commercial Card, E2E Journey Manager, VP

Chicago, IL 60602
  • Job Code

Commercial Card, E2E Journey Manager, VP

Req #: 190071224
Location: Chicago, IL, US
Job Category: Product Management
Potential Referral Amount: US Dollar (USD)

Our business

JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2 trillion, over 265,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking Commercial Banking, Consumer and Community Banking.

Through collaboration, intellectual curiosity and creativity, you can accomplish extraordinary things at J.P. Morgan. Our people do outstanding work by partnering with clients and each other to generate positive change in our local and global communities every single day. We are committed to your growth and development. We offer opportunities across all of our businesses that can take you in any direction you want to go and leaders who will support you in getting there.

About J.P. Morgan Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

CX Strategy Product Manager – Commercial Card E2E Journey Manager


Commercial Card provides payment solutions to businesses, governments and other institutions for commercial expenditures, including business supplies, maintenance, repair, operational expenses and travel.  Our solutions and best practices offer the control, reporting, reconciliation and financial benefits organizations need to streamline payment processes and help turn accounts payable departments into profit centers.  Our online management applications provide clients with the ability to establish spending limits, create authorizations and workflows, streamline reporting and enforce buying policies throughout an organization.  

Commercial Card operates within Treasury Services in J.P. Morgan Chase’s Corporate and Investment Bank (CIB).




The Commercial Card Client Experience Journey Manager is responsible for developing and maintaining journeys across all Commercial Card products and services. The Journey Manager will partner with cross functional teams to identify and execute on experience initiatives that enhance end-to-end client experiences.   


As the Client Experience Journey Manager, the candidate will engage with key stakeholders across servicing, product, architecture and technology teams to complete end-to-end mapping of current state experiences and build a backlog of enhancement opportunities to drive Commercial Card client experience roadmap.  Responsibilities include leading working sessions, drive accountability of team members to develop and maintain journey artifacts.  This individual will work closely with the members of the Client Experience team to measure client behavior and feedback to continually improve and evolve the offering.


We are looking for client-focused, passionate candidates who have demonstrated success in developing and delivering against client experience journeys. This individual must be experienced with agile practices, collaborating with design, UX, and research experts, and driving decision-making across cross-functional groups.


This is an opportunity to make a meaningful impact for people and how they interact with our Commercial Card organization.  In this role, you will join a team committed to create the best possible client experience, working towards an ambitious roadmap to differentiate J.P. Morgan Commercial Card across the industry.



  • Manage journeys to influence a client experience roadmap to meet business goals, achieve key performance indicators and provide a world-class customer experience
  • Apply business cases to identify and prioritize client experience enhancement opportunities, including; client facing and internal processes or documentation redesign
  • Lead feature definition and prioritization, informed by data analytics, product metrics, user experience research, competitive and market analysis, and business goals
  • Build consensus among stakeholders and partner with engineers and designers to deliver high quality experiences
  • Provide clear vision and documentation, including use cases, product requirements, and high-level wireframes to support UX design, tech development, and operations support
  • Build and present executive product updates, including performance metrics, delivery status, and roadmap updates
  • Collaborate with other product managers and designers to ensure cohesiveness of the overall customer experience
  • 5+ years experience building and launching digital products and/or strategic consulting in the financial services industry
  • Track record of leading cross functional teams in an Agile transformation environment
  • Proven strategy, analytical skills, problem solving ability, and meticulous attention to detail
  • Self-motivated and proactive team player who takes ownership of and accountability for projects
  • Able to effectively manage competing priorities, manage tight delivery timelines, and stay calm under pressure
  • Strong relationship-building and communication skills. Able to communicate complex issues to a wide array of internal stakeholders
  • Working understanding of the Commercial Card client lifecycle
  • Technical knowledge
  • Bachelor’s degree, MBA preferred
  • Proficient in Excel, PowerPoint and Confluence

Keyword: card%20services


Posted: 2019-07-26 Expires: 2019-08-25

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Commercial Card, E2E Journey Manager, VP

JPMorgan Chase & Co.
Chicago, IL 60602

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