7 days old

Commercial Banking - Wholesale Lending Services - Structured Products Strategic Initiatives & Quality Operations Manager

JPMorgan Chase & Co.
Chicago, IL 60602
  • Job Code
    190093260

Commercial Banking - Wholesale Lending Services - Structured Products Strategic Initiatives & Quality Operations Manager

Req #: 190093260
Location: Chicago, IL, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.7 trillion and operations worldwide.  The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.  A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its JPMorgan Chase & Co. brands.  JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which includes choices such as fully paid parental leave time, health care insurance and retirement benefits.


Commercial Banking (CB) serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion.  The Firm’s broad platform positions the Commercial Bank to deliver extensive product capabilities – lending, treasury services, investment banking, and asset management – to meet our clients’ domestic and international financial needs.


Wholesale Lending Services (WLS) exists within Commercial Banking and provides lending servicing functions to each of the firm’s four lines of business.  These functions include loan documentation, closing and funding, payment and fee processing, syndicated/bilateral loan and trade processing, credit administration and collateral perfection and management.

 

The Structured Products Strategic Initiatives and Quality team is responsible for supporting an evolving landscape of client expectation and product complexities.  Currently, many tasks focused on strategic/business initiatives and quality control fall on production staff for planning and delivery.  The Quality Control (QC) operations manager will manage a team responsible for the delivery of quality reviews performed on several critical operational processes.  Key to being successful in the role will include the management of people and process responsibilities, oversight for the team’s production, developing staff, providing feedback, and successfully driving strategic initiatives.

 
Key responsibilities:           
  • Manage the quality control function across several key processes primarily deal setup (LoanIQ)
  • Assess daily the team’s overall capacity and allocate resources accordingly
  • Monitor daily, weekly, monthly volume metrics for each QC functional team
  • Ensure proper controls are in place and updated accordingly to minimize operating risk
  • Manage and monitor exception reporting and KPI’s; escalate as required
  • Engage technology partners to help drive database functionality or stability improvements
  • Build effective relationships with Operations, Control, and Technology
  • Prepare ad hoc reports for the control organization, audit, or business partners when requested
  • Research, analyse and assimilate data as required for various projects
  • Assist with the implementation of CORE
  • Lead the error challenge process interfacing directly with functional partners
  • Identify, organize, and promote ideas for individual and team recognition
  • Coordinate team-wide events such as town halls; all hands meetings
  • Initiate and perform hiring tasks including submitting job descriptions, reviewing Hireviews, completing interviews
  • Create development and training plans for staff; coach staff as needed
  • Participate in discussion aimed at improving the overall quality environment within WLS
  • Participate in internal working groups as required representing the QC team
  • Actively participate in organizational initiatives working with other team members

Qualifications:
  • Bachelor’s degree with 2-4 years of financial services, audit, accounting control regulatory, compliance, or equivalent experience is preferred
  • 2-4 years of experience directly or indirectly leading and coaching people
  • Financial services industry knowledge with regulatory practices, including lending, loan processing and support operations
  • Demonstrated decision-making skills
  • Strong oral and written communication skills
  • Analytical mindset with the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity
  • Ability to organize and prioritize work;  handle multiple tasks concurrently
  • Productivity and flexibility through shifting priorities and deadlines
  • Accurate and attentive to detail
  • Ability to operate in team based environment sharing information with co-workers and staff
  • Support a teamwork based environment
  • Intermediate to advanced use of Microsoft Word, Excel, Access is a plus 
  • Experience with VLS, RLOTS, Loan IQ, ACBS, ICRD, Ivault, Dealworks is a plus

Keyword: consumer%20banking

Categories

Posted: 2019-11-05 Expires: 2019-12-05

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Commercial Banking - Wholesale Lending Services - Structured Products Strategic Initiatives & Quality Operations Manager

JPMorgan Chase & Co.
Chicago, IL 60602

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast