1+ months

Commercial Banking -, Vehicle Titles and Specialty Collateral Product Owner, VP - Wholesale Lending Services - Chicago, IL

Chicago, IL 60602
  • Job Code

Commercial Banking -, Vehicle Titles and Specialty Collateral Product Owner, VP - Wholesale Lending Services - Chicago, IL

Req #: 190058862
Location: Chicago, IL, US
Job Category: Operations
Potential Referral Amount: US Dollar (USD)

J. P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.7 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.  JPM is comprised of four business segments: Consumer & Community Banking, Commercial Banking, Corporate & Investment Bank and Asset & Wealth Management.


At JPMorgan Chase, Commercial Banking (“CB”) serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. CB is comprised of Middle Market Banking & Specialized Industries, Corporate Client Banking & Specialized Industries, Real Estate Banking, Commercial Term Lending and Community Development Banking. 


Wholesale Lending Services (WLS) exists within Commercial Banking and provides loan servicing functions for all four JPMorgan lines of business.  These functions include loan documentation, closing and funding, payment and fee processing, syndication loan and trade processing, credit administration and collateral perfection and management.  Within WLS, this role is accountable for being the subject matter expert (SME) of the collateral type of vehicle titles and specialty type collateral, such as life insurance, aircraft, grain receipts, etc., including the end to end process of taking these types of collateral, working follow-up items to maintain the lien, and the discharge of the lien.  The role also manages a global production team and their daily servicing responsibilities.  The scope spans across lines of business, loan centers and loan systems.  The SME ensures consistency, maximizes efficiency and maintains effective controls over these collateral types.  This role involves coordination with multiple groups including lines of business, operations centers, legal, integration management and risk & controls. Reports to the global collateral perfection Center of Excellence consisting of releases, UCCs, vehicles titles/specialty, cash/stock/securities for wholesale lending transactions.

Core Responsibilities:
  • Possesses a thorough knowledge of vehicle titles and specialty collateral as collateral security with a keen insight to the end-to-end process in order to ensure consistency (as appropriate) across lines of business
  • Conducts regularly scheduled staff meetings; evaluate staff’s abilities and development needs, creating customized learning/training plans based on individual need with a goal to develop a deep level of understanding of the end to end process for these types of collateral within the team; administer HR policies fairly and consistently
  • Monitors and manages work queues and production capacity, maintain service levels, meet client satisfaction survey targets, achieve headcount and expense targets; continually look for opportunities to improve efficiency and create capacity within the team while maintaining controls
  • Collaborates with the Operational Risk group to document Action Plans and implement appropriate operating model changes related to the issue
  • Coordinates data scrubs and related activities to ensure audit preparedness
  • Evaluates whether operating model changes are needed to enhance control processes and data
  • Coordinates and approves changes in systems and/or operating model that will impact processes and procedures
  • Responsible for all process documentation including standard operating procedures, job aids, and process maps and ensures all impacted parties are informed
  • Ensures consistency in how production is measured and reported, including service level agreements, backlogs, and volumes.  Partner with the other teams for capacity plan, unit costing, and QC/QA metrics
  • Continuously looks for process consistency, improvements and best practices across collateral perfection functions
  • Integrates effective change management and training techniques to drive end user adoption
  • Ensures completeness of reports being worked in support of the collateral product
  • Leads or participates in partner meetings to provide change/status updates as appropriate 

Required Qualifications: 
  • Minimum 5 years of operations management or related experience
  • Strong organization, attention to detail, time management, planning and analytical skills
  • Ability to manage multiple priorities in a fast-paced operations environment
  • Demonstrated ability to communicate effectively, both in writing and orally, to multiple levels of management
  • Ability to lead, challenge and adapt in a changing business landscape
  • Ability to focus on the key issues and drive initiatives to conclusion
  • Strong relationship management and partnership skills
  Preferred Qualifications:
  • BA/BS Degree preferred
  • Experience with collateral varieties, loan products and loan operations
  • In-depth knowledge of related loan documentation and any special rules or regulations
  • Strong PC skills in Microsoft Suite (e.g. Word, Excel, PowerPoint)

Keyword: consumer%20banking


Posted: 2019-06-26 Expires: 2019-09-07

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Commercial Banking -, Vehicle Titles and Specialty Collateral Product Owner, VP - Wholesale Lending Services - Chicago, IL

JPMorgan Chase & Co.
Chicago, IL 60602

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