16 days old

Commercial Banking - Middle Market Banking & Specialized Industries (MMBSI) - Business Transformation Associate

JPMorgan Chase & Co.
New York, NY 10007
  • Job Code

Commercial Banking - Middle Market Banking & Specialized Industries (MMBSI) - Business Transformation Associate

Req #: 190093491
Location: New York, NY, US
Job Category: Corporate Staff
Potential Referral Amount: 0 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.


At JPMorgan Chase, Commercial Banking (“CB”) is a top provider of banking services to wholesale clients from small businesses to large, complex businesses with domestic and international needs. CB is comprised of Middle Market Banking & Specialized Industries (MMBSI), Corporate Client Banking & Specialized Industries (CCBSI), Real Estate Banking, Commercial Term Lending and Community Development Banking.

Middle Market Banking & Specialized Industries

Middle Market Banking & Specialized Industries (MMBSI) is a Commercial Banking business located in 101 offices across the US and Canada. MMBSI provides credit, cash management, capital markets and corporate finance advisory solutions to corporations, municipalities and not-for-profit entities via our Core Banking or Specialized Industries teams. Core Banking teams generally focus on clients with annual revenues of $20 million to $500 million. Within our Specialized Industries practice, we have experts strategically focused on serving businesses within a variety of industry segments, including, but not limited to: Agribusiness, Government, Healthcare and Technology. In MMBSI, our competitive advantages include robust international capabilities, the ability to provide clients with access to world-class investment banking solutions and our focus on industry specialization. These key differentiators, combined with our dedication to personalized service, allow us to build long-term relationships with mid-sized businesses and a wide spectrum of municipalities and not-for-profit entities. 

Position Overview:

As the financial services industry is rapidly reshaped, the MMBSI Transformation team is focused on defining the future state aspiration centered around its clients and employees – designing and delivering solutions that enable the business to achieve breakthrough impact. The MMBSI Business Transformation Associate is a position within the JPMorgan Chase Commercial Banking team, reporting into the ED of MMBSI Business Transformation. We are looking for a strategic, results-focused, innovative, and curious individual to help architect and build the future of the business. You will be working across a variety of hugely diverse and varied teams using a client and employee experience-led approach to create user-centered experiences grounded in the realities of business and technology. These design-thinking focused efforts are workshopped, prototyped, piloted, and scaled across our business. Simply put, we work in multi-disciplinary teams to co-create solutions with clients.

  • Co-develop target state aspiration of MMBSI business – client journeys, innovative offerings, banker tools, transformative capabilities, etc.
  • Develop understanding of key user needs, current state processes, and macro-level trends to architect future state blueprint using a design-centered approach
  • Work in inter-disciplinary teams cutting across business, design, and technology in a fully integrated manner
  • Create concepts and prototypes to bring to life the art of the possible
  • Collaborate closely with senior cross-functional stakeholders to converge and align on future state roadmap
  • Design, detail user, business and technical requirements, and guide initiatives to deliver target state MMBSI business aspiration and ensure realization of benefits
  • Communicate regular updates to Commercial Bank Transformation and MMBSI stakeholders, including presentations, executive summaries, MVP demonstration and KPI progress


  • Previous expertise and a true passion for design thinking, process reinvention and technology innovation, with proven success contributing to complex, large scale initiatives

  • 3+ years of experience designing and successfully leading large scale operational change management programs; experience within large Financial Services firms preferred

  • Bachelor’s degree required; MBA or related Master’s Degree is a plus

  • Demonstrated experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders

  • Excellent judgment and decision-making ability

  • Relevant experience in the following areas is preferred: design thinking, technology innovation, digital channels, project management, strategy consulting, risk and control, data and system integration

Keyword: consumer%20banking


Posted: 2019-11-04 Expires: 2019-12-11

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Commercial Banking - Middle Market Banking & Specialized Industries (MMBSI) - Business Transformation Associate

JPMorgan Chase & Co.
New York, NY 10007

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