16 days old

Commercial Banking-Client Service Senior Operations Manager (Vice President)

JPMorgan Chase & Co.
Indianapolis, IN 46204
  • Job Code

Commercial Banking-Client Service Senior Operations Manager (Vice President)

Req #: 190102346
Location: Indianapolis, IN, US
Job Category: Account Servicing
Potential Referral Amount: US Dollar (USD)



Commercial Banking-Client Service Senior Operations Manager (Vice President)


The Commercial Bank-Client Service Sr. Operations Manager/Vice President will be responsible for strategic leadership of Commercial Bank Client Service functions for Commercial bank clients, based out of our Client Service operations in Indianapolis, Indiana. The job requires effective management of day to day operational including the ability to organize and execute towards future state strategy for the function.  The Client Service business in Indianapolis is a multi-function operation supporting our clients through their journey with the bank. The Commercial Bank-Client Service Sr. Operations Manager/Vice President should excel at organization building, performance management, team building and executing the strategy of the firm.


  • Independently lead the day to day operations of CB Client Service functions for Commercial bank clients
  • Be responsible for excellence in day to day operational metrics and strategic business outcomes for the function.
  • People leadership- excel in hiring talented employees, manage performance, create a employee centric culture.
  • Lead the function with thorough understanding of data and details.
  • Be a strong coach and developer of employees to help employees excel and contribute more to the business
  • Process management- build sound processes with strong controls to run an effective business
  • Business change and transformation: responsible for process reengineering to improve and simplify business processes.
  • Advise and influence senior leaders and business executives on key business decisions and major change initiatives
  • Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement
  • Client escalation- manage client escalations and remediation
  • Initiative Management: Lead, drive and coordinate key initiatives for CB Client Services
  • Financial management- be responsible for managing the expense budget for the business
  • Executive Communication: Responsible for creation, coordination, presentation of Executive communication, dashboards for all functions
  • Responsible for managing functional resiliency and continuity plans.


















The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer.  It may be different than what is listed on the requisition based on candidate experience level. 


What we’re looking for: 

Non Technical Skills:

  • Proven leadership and operations management experience

  • Proven experience with building a new business/function and team

  • Business transformation and reengineering experience

  • Strong written and spoken communication skills

  • Strong conceptualization, story boarding and PowerPoint presentation skills

  • Strong conceptual thinking abilities along with exceptional analytical and problem solving skills.

  • Strong interpersonal and communication skills (both written and verbal)

  • Strong ability to collect, analyze and interpret qualitative and quantitative data

  • Ability to work under pressure, handling multiple tasks/projects and prioritizing to meet deadlines.

  • High proficiency in problem solving, negotiation skills, and strategic management


    Technical Skills:

  • Data skills- ability to work with large data, ability analyze and present data interpretations

  • Proficient PC skills: including Word, Excel and PowerPoint,

  • Outlook: Expert knowledge With outlook email, scheduling and task manager


    Critical Requirements (Must have): 

  • 5+ years’ experience of leading large business functions

  • Must have experience with managing managers

  • Experience and strength with data analysis and presentation

  • 5+ years of experience with leading people

  • The role requires the employee to operate from office location.




    Bachelor Degree/Equivalent

    Certifications required:


    Process improvement certifications would be an added benefit but not mandatory




    Work experience required:


    • 5+ years experience of leading large business functions

    • Must have experience with managing managers

    • 5+ years of experience with leading people

    • Financial industry background would be preferred



About Us
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as fully paid parental leave time, health care insurance and retirement benefits.
Commercial Banking leads the way in supporting businesses with annual revenues between $20 million and $2 billion as they achieve and sustain their competitive edge. Whether an organization conducts business across town or across borders, we are committed to transforming its banking experience, regardless of industry. With customizable credit and financing, treasury solutions, international banking and real estate services that scale to growing businesses, we ensure we are bringing the best services and expertise to every aspect of our clients’ financial needs.
The Commercial Banking Client Service team is considered an integral part of the overall relationship team.  Service Center team members, across various function are critical contacts for our clients providing solutions across requests/issues/need of varying complexity. Service Center employees are expected to be client advocate while being ultimately responsible for the client experience through the handling of the service and account management needs of clients who utilize domestic and international depository and treasury products. 


Keyword: consumer%20banking


Posted: 2019-11-06 Expires: 2019-12-06

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Commercial Banking-Client Service Senior Operations Manager (Vice President)

JPMorgan Chase & Co.
Indianapolis, IN 46204

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