Commercial Bank: Wholesale Lending Services (WLS) - Digital Project Manager

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.  JPM is comprised of four business segments, Consumer & Community Banking, Commercial Banking, Corporate & Investment Bank and Asset & Wealth Management. Wholesale Lending Services (WLS) exists within Commercial Banking and provides loan servicing functions to all four JPMorgan lines of business. 

The Wholesale Lending Services (WLS), Digital Project Manager will be aligned to the firm-wide internal Operations digital portal effort known as WLS.COM, focused on delivering the operational aspects of the broader digital roadmap. The development and implementation of WLS.COM will be revolutionary to the firm-wide Operations team, serving as a standardized transaction processing center, decreasing overall process time & simplifying daily activities. The leader will work across multiple business units, product lines and technologies to deliver custom solutions that will maximize our WLS Operations daily servicing needs. Working closely with the CB operations, digital, and technology teams, the project manager will ensure that online and automated solutions are designed and take into account the specific nuances of current loan servicing requirements for each line of business.  They will also be responsible for ensuring digital processes help to reduce Operations manual process volumes and complexity.

 
The position requires a process-disciplined leader with strong operational / system knowledge, project management and facilitation skillsets to drive successful implementations.  This person will develop and maintain an extensive expertise in digital functionality and operations processes, while collaborating across a diverse set of stakeholders.  This role will be critical in the development of superior client portal functionality for commercial loans servicing across multiple products and lines of business.

Core Responsibilities

• Lead scoping, development, & implementation of WLS Operations portal functionality
• Work closely with WLS Operations teams to understand and capture business requirements for current Ops processes
• Work with Tech team in an Agile process environment to write user stories and build portal functionality that duplicates current Ops processes
• Coordinate rigorous user testing that ensures secure and accurate digital processing
• Work with WLS Operations teams to communicate implementation timing
• Think strategically and tactically, to design and implement deliverables, with the flexibility to adjust to new innovations, regulations and priorities
• Exhibit ownership in managing partnerships by working closely with cross-functional stakeholders across WLS, Technology, & Business leaders
• Effectively communicate to provide regular updates to WLS leadership and the firm, including presentations, executive summaries and summary metrics
• Determine areas of opportunity where automation can be leveraged to enhance and simplify current operational processes

Required Qualifications

• Bachelor’s degree
• Demonstrated project management experience in financial services
• Strong financial experience
• Excellent judgement and independent decision-making ability   
• Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities
• Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal

Preferred Qualifications

• Financial Services operations experience a plus, especially within LIQ, ACBS, ABLE, or Strategy loan systems
• IT or technical experience a plus