24 days old

Commercial Bank: Wholesale Lending Services – Service Automation Leader

JPMorgan Chase & Co.
Fort Worth, TX 76102
  • Job Code

Commercial Bank: Wholesale Lending Services √Ę€“ Service Automation Leader

Req #: 190105468_1
Location: Fort Worth, TX, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)

Commercial Bank: Wholesale Lending Services √Ę€“ Service Automation Leader¬†


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.  JPM is comprised of four business segments, Consumer & Community Banking, Commercial Banking, Corporate & Investment Bank and Asset & Wealth Management. Wholesale Lending Services (WLS) exists within Commercial Banking and provides loan servicing functions to all four JPMorgan lines of business. 


Position Overview

The Wholesale Lending Services (WLS), Service Automation Leader will be responsible for overall management of the new WLS.com Internal Service Portal initiative.¬†¬†WLS.com is a new program to automate and improve several critical WLS processes thru the use of various technologies, including workflow, Optical Character Recognition (OCR), and Digital API√Ę€™s.


This role will coordinate with both WLS Operations resources and Technology leaders to scope current processes, brainstorm / design new solutions, and then build / implement those solutions to be rapidly deployed to production.  They will lead one of the WLS.com workstreams from scoping thru implementation, with both direct and indirect management responsibilities.  The leader will work closely with WLS Ops teams to develop a deep understanding of each process in scope in order to create an automated solution leveraging out technology suite.  This will also involve coordination and partnership with Tech teams to develop accurate requirements, design user-friendly interfaces, and ensure a rigorous testing process.   In addition, this role will need to be a champion of the Service Automation initiative across WLS by highlighting its benefits and developing the future project pipeline that maximizes impact.


The position requires a results-focused, process-disciplined leader with strong project management and facilitation skillsets to deliver against an aggressive implementation schedule.  This person will need to be a clear thinker that can both develop and deliver the service automation vision while collaborating across a diverse set of stakeholders, managing relationships with and presenting regularly to JPM leadership teams. 


Core Responsibilities

  • Build and drive the WLS.com service automation vision and roadmap, ensuring timely, quality, cost-effective delivery of results

  • Work with stakeholders to prioritize deployments based on cost / benefit trade-offs

  • Drive process discipline across the vision, development, and implementation life cycle

  • Use a framework to communicate program and project level details and timelines with employees within WLS

  • Partner with cross-functional stakeholders across WLS, Digital, and various Technology teams

  • Coordinate User Acceptance Testing, ensuring user engagement and testing rigor

  • Think strategically and tactically, to design and implement deliverables, with the flexibility to adjust to new innovations, regulations and priorities

  • Implement resource, governance and organization structure to deliver the transformational initiatives as required in order to deliver results in a complex environment
  • Effectively communicate to provide regular updates to leadership of the Commercial Bank and WLS, including presentations, executive summaries and summary metrics

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer.  It may be different than what is listed on the requisition based on candidate experience level. 


  • Bachelor√Ę€™s degree

  • Proven ability to lead large scale, cross-functional initiatives

  • Previous expertise and a true passion for process innovation, design, and technology

  • Demonstrated leadership experience in financial services

  • Strong financial experience

  • Must have 5+ years of experience designing and successfully leading operational change management or technology programs; experience within large Financial Services firms preferred

  • Demonstrated experience managing and collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders

  • Excellent judgement and independent decision-making ability¬†¬†¬†

  • Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities

  • Strong process focus

  • Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal

Preferred Qualifications

  • MBA or related Master√Ę€™s Degree¬†

Keyword: consumer%20banking


Posted: 2019-11-19 Expires: 2019-12-19

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Commercial Bank: Wholesale Lending Services – Service Automation Leader

JPMorgan Chase & Co.
Fort Worth, TX 76102

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