24 days old

Commercial Bank- Process Reengineering (Client Service Sr. Manager)

JPMorgan Chase & Co.
Indianapolis, IN 46204
  • Job Code

Commercial Bank- Process Reengineering (Client Service Sr. Manager)

Req #: 190078840
Location: Indianapolis, IN, US
Job Category: Account Servicing
Potential Referral Amount: US Dollar (USD)
Client Service Sr. Manager / 603 Indianapolis
Make A Difference
The Commercial Bank-Client Service Sr. Manager- Process Reengineering role is responsible for leading critical reengineering and diagnostic efforts throughout the Service Center business, with the ultimate goal of improving both operating and financial performance.  “Service Center Operations” is a center of excellence for large number of independent but interconnected functions that serve Commercial bank clients across simple to highly complex requests/requirements.
The individual would be responsible for transformation of Process design of the overall Service center business model and simplification of individual function work processes through SIPOC analysis, process mapping and application of various improvement methodologies like Lean and six sigma.
What You’ll Do
Here’s a look at your new career:
In this role you will partner with leadership across Client Service and its partners across Commercial bank, Corporate & investment bank and Consumer bank Operations to prioritize, lead, and execute problem solving, issue identification, and performance improvement projects.  The individual will oversee multiple workstreams and must collaborate with teams to build hypotheses, conduct analyses, and develop executive-level presentations to share key findings and key recommendations.
Thought Leadership
  • “Own” day-to-day process analysis and project management and delivery of entire engagement and impactful recommendations and provide coaching to functional leadership teams as they implement recommendations
  • Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
  • Work with teams to develop workplans to test / evaluate strategies and insights which could span process improvement, organizational change, and functional strategy efforts
  • Drive performance improvement through improved end-to-end process design and management
  • Drive Quality, Cost, and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma and Capacity Planning.
Partner Leadership
  • Advise and influence functional leaders, senior leaders and business executives on key business decisions and major change initiatives
  • Develop deep trust-based advisor relationships with key functional stakeholders and ensure strong partnership is sustained on a day to day basis.
  • Lead interview campaigns, working sessions, and presentations;
  • Utilize tact and maturity in discussing gaps that may reflect badly on current leadership.
Team Leadership
  • Collaborate to build hypothesis sets, analyses, and roadmaps for solutions
  • Develop functional partners and other members of the team (as applicable) both formally and informally, including serving as a mentor on process improvement
  • Identify potential roadblocks / obstacles and escalate issues as needed
  • Serves as a catalyst for Change Management
What we’re looking for
Here’s a look at a successful Client Service Manager:
  • Operations Strategy
  • Organization Design & Governance
  • Business/Function Transformation
  • Operating Models
  • Process Design
  • Simplification and strengthening of Operational Risk and Controls
  • Robotic Process Automation
  • Machine Learning and artificial intelligence
  • Organizational Change Management
  • Lean and/or Six Sigma
The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer.  It may be different than what is listed on the requisition based on candidate experience level. 
What lands an interview:
Here’s a look at qualified candidates:
Critical Requirements
  •  5+ years of experience with Process Reengineering and Change Management experience at a management consulting firm or in an internal consulting
  • Experience and strength with data analysis and presentation
  • The role requires the employee to operate from office location
  • Financial industry background would be preferred but not mandatory
Technical Skills:
  • Quality Management Systems, e.g. ISO 9000, AS 9000, TS 16949 (preferred, not mandatory)
  • Lean/Six Sigma certifications (preferred but not mandatory)
  • Data skills- ability to work with large data, ability analyze and present data interpretations
  • Proficient PC skills: including Word, Excel and PowerPoint,
  • Outlook: Expert knowledge With outlook email, scheduling and task manager
Non-Technical Skills:
  • Problem solving skills - Superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions
  • Partner management skills - Advanced ability to closely partner with senior and line managers and other stakeholders on projects.
  • Project management skills - Proven ability to frame projects and establish required governance to move projects forward.  S/he will have to engage appropriate resources from within the team, from the line areas specifically sponsoring the project, and potentially external consultants or other support areas with the Firm
  • Communications skills - Strong written and oral executive-level communications skills
  • Demonstrated process improvement experience required with formal Lean/Six Sigma certification a plus  
  • Experience and knowledge of change management principles, methodologies and tools (experience with formal change management methodologies is a plus)
  • Desired expertise in robotics/automation, quality or strategy
  • Strong conceptualization, story boarding and PowerPoint presentation skills
  • Strong ability to collect, analyze and interpret qualitative and quantitative data
  • Ability to work under pressure, handling multiple tasks/projects and prioritizing to meet deadlines.
  • High proficiency in problem solving, negotiation skills, and strategic management
  • BS/BA degree
  • The ideal candidate will have an MBA
  • Quality Management Systems, e.g. ISO 9000, AS 9000, TS 16949 (preferred, not mandatory)
  • Lean/Six Sigma certifications (preferred)
About Us
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as fully paid parental leave time, health care insurance and retirement benefits.
Commercial Banking leads the way in supporting businesses with annual revenues between $20 million and $2 billion as they achieve and sustain their competitive edge. Whether an organization conducts business across town or across borders, we are committed to transforming its banking experience, regardless of industry. With customizable credit and financing, treasury solutions, international banking and real estate services that scale to growing businesses, we ensure we are bringing the best services and expertise to every aspect of our clients’ financial needs.
The Commercial Banking Client Service team is considered an integral part of the overall relationship team.  Service Center team members, across various function are critical contacts for our clients providing solutions across requests/issues/need of varying complexity. Service Center employees are expected to be client advocate while being ultimately responsible for the client experience through the handling of the service and account management needs of clients who utilize domestic and international depository and treasury products. 

Keyword: consumer%20banking


Posted: 2019-09-20 Expires: 2019-10-20

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Commercial Bank- Process Reengineering (Client Service Sr. Manager)

JPMorgan Chase & Co.
Indianapolis, IN 46204

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