15 days old

Commercial Bank - Client Service Sr. Manager

JPMorgan Chase & Co.
Chicago, IL 60602
  • Job Code

Commercial Bank - Client Service Sr. Manager

Req #: 190073032
Location: Chicago, IL, US
Job Category: Customer Service
Potential Referral Amount: US Dollar (USD)
Client Service Manager / 603 Chicago
Make A Difference
Our Client Service Manager is a critical part of our business executing a vision of superior client services.  Our teams are close knit group of professionals dedicated to helping our clients to plan and reach their financial goals.  Our Client Service Team has a very clear purpose – to prevent, solve problems and delight our clients.
The Client Service team is constantly innovating to raise the bar on our client experience. We play a critical role in listening to customers and escalating pain points to enable our business to improve, deliver, and build a world-class relationship with our clients. 
As a Client Service Manager for Corporate Client Banking, you will be responsible for overall day-to-day management of Client Service associates. Management responsibilities include: Strategic Leadership & Change Management, Performance Management & Employee Development, Training, Staff Readiness, Team building and executing the strategy of the firm. 
What You’ll Do
Here’s a look at your new career:
  • Integrate, learn, and start building your career with us on Day 1
  • Manage a team of client service associates for an assigned book of regional or industry specific clients.
  • Lead regular team meetings which foster engagement, growth and collaboration within assigned team.
  • Proactively manage teams’ work volumes and action items accurately within established deadlines and in accordance with existing policies and procedures
  • Evaluate staff performance and provide continuous feedback via informal and formal discussions.
  • Coach and develop employees in order for them to achieve both business and personal development goals
  • Lead the function with thorough understanding of data and details supporting the department scorecard
  • Lead transformation of client solution activities from transactional service to proactive service through the adoption of automation and other digital capabilities.
  • Manage client initiatives and remediation
  • Evaluate and provide applicable approvals for exception processes. 
  • Must be very familiar with the market’s business resiliency contingency plans both for intra-day situations (e.g. system malfunctions, power outages etc.), and in case of an emergency (e.g. weather related situations work events, crisis)
  • Advise and influence senior leaders and business executives on key business decisions and major change initiatives
  • Actively engage, research, follow-up and resolve escalated client issues and problems through effective interaction with clients, bankers, product partners, branch/operations areas and other staff in a timely and professional manner
  • Serve as role model to foster a culture of trust, transparency and engagement with all members of direct team and broader across CB. 
  • Be the voice of Service in Banker/Sales and Product Partner meetings.  Encourage staff participation and active engagement.
  • Influence and drive the execution of the JP Morgan Brand and Culture of Exceptional Quality in Service for a consistent positive Client Experience with every client interaction
What we’re looking for
Here’s a look at a successful Client Service Manager:
  • Strong leadership and management abilities; must be able to think strategically
  • Ability to build and lead effective, diverse teams
  • Ability to work under pressure, handling multiple tasks/projects and prioritizing to meet deadlines.
  • Strong time management skills and ability to handle competing priorities
  • Ability to adapt to a rapidly changing business and technology environment; must be a change leader
  • Keen understanding of the financial and banking industries and a working knowledge of the key areas of the bank
  • Refined professional presentation skills and face to face client servicing background
  • Excellent judgement and decision makings skills  and know when to escalate proactively
  • Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
  • A self-starter who does not require close supervision
  • Excellent verbal and written communications skills, in particular, being able to effectively communicate clearly and concisely
About Us
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as fully paid parental leave time, health care insurance and retirement benefits.
Commercial Banking leads the way in supporting businesses with annual revenues between $20 million and $2 billion as they achieve and sustain their competitive edge. Whether an organization conducts business across town or across borders, we are committed to transforming its banking experience, regardless of industry. With customizable credit and financing, treasury solutions, international banking and real estate services that scale to growing businesses, we ensure we are bringing the best services and expertise to every aspect of our clients’ financial needs.
The Corporate Client Banking & Specialized Industries group is part of Commercial Banking at JPMorgan Chase and focuses on U.S. and Canadian companies typically with revenues of over $500mm which require traditional banking services in addition to investment banking products. Our competitive advantage is that we cover this market in a truly unique way – through a partnership between our corporate bankers and investment bankers who together build relationships with our clients and offer customized financial solutions. Our investment bankers bring strategic ideas to clients, which are executed with investment banking products. Our corporate bankers sell commercial banking solutions and structure loan facilities for our clients. This approach brings together integrated financial solutions ranging from cash management to raising capital and structuring complicated financial solutions. Our business partners include Investment Banking, Corporate Derivatives Marketing, Treasury Services and Asset and Wealth Management, among others.


The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer.  It may be different than what is listed on the requisition based on candidate experience level.  

What lands an interview:
Here’s a look at qualified candidates:
  • Bachelor’s degree strongly preferred and/or 7+ years equivalent work experience with 5 years in customer service
  • 5+ years of management experience
  • Strong knowledge of Treasury & Cash Management Products
  • Analytical expertise  to use data to create metrics, reporting, and governance models
  • Analyze KPI result reports and lead team performance in order to develop strategic plans in achieving results
  • Proficient in MS Office (Excel, PowerPoint, Word)

Keyword: consumer%20banking


Posted: 2019-11-05 Expires: 2019-12-05

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Commercial Bank - Client Service Sr. Manager

JPMorgan Chase & Co.
Chicago, IL 60602

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast