12 days old

Commercial Bank – Fraud Strategy Manager- VP - Tampa

JPMorgan Chase & Co.
Tampa, FL 33602
  • Job Code

Commercial Bank – Fraud Strategy Manager- VP - Tampa

Req #: 190093273
Location: Tampa, FL, US
Job Category: Corporate Staff
Potential Referral Amount: 0 US Dollar (USD)

Commercial Banking (CB) provides a full range of services including lending, treasury services, investment banking, commercial card and asset management products to meet its clients’ domestic and international financial needs. CB’s 1,800 bankers serve approximately 18,000 clients nationally, including corporations, municipalities, financial institutions and not-for-profit entities, with annual revenue generally ranging from $20 million to $2 billion, and nearly 36,000 real estate clients, owners and investors.  CB is the third largest commercial bank in the U.S., with over $200 billion in loans and $180 billion in deposits. In 2018, CB generated revenue and earnings of $9.1 billion and $4.2 billion, respectively. CB processes payments in the trillions of dollars weekly, mostly wire and ACH, though CB clients use multiple payment channels.


Team Overview

The CB Global Services Fraud function is responsible for designing and delivering the strategies to protect both the firm and its clients from losses covering all products and channels.  Within this function, the Analytics team will be driving the decision strategies to optimize fraud prevention and client experience measured against a set of KPI’s.  Our clients make a substantial volume of payments covering significant values, all of which can be attacked by external parties. Managing internal fraud losses is also within the remit of the team.

The responsibilities for the Fraud Strategy VP will include:

  • Management of effectiveness of Fraud strategies and policies across application, authorization and authentication channels
  • Ensuring compliance of fraud policies and controls with Governance and Change Control procedures
  • Drive pro-active client engagement and education strategy
  • Engage with industry peers to ensure awareness of attack vectors
  • Ensure optimal efficiency and effectiveness of Fraud operations support
  • Leading, developing and mentoring team members 

Key specific accountabilities:

  • Build robust fraud strategies to maintain high performance level and strong fraud detection
  • Keep update knowledge of latest fraud attack vectors; design processes and controls to mitigate the risk.
  • Work with product partners to ensure new products are fully evaluated to mitigate fraud risk with appropriate controls
  • Support Strategic Fraud initiatives or Bank-wide initiatives outlined by the business in relation with fraud strategy and policy rules.
Stakeholder management and leadership:
  • Work closely with Fraud Operations in management of Fraud case volumes, Strategy changes and mitigation of Fraud trends.
  • Accountable for communicating proposed strategies and for delivering appropriate reporting and MI to relevant business stakeholders.
  • Update Senior Management on specific areas of fraud risk and/or potential opportunities for fraud detection improvement.
  • Participate in bank-wide projects and interact with external vendors as representative of Fraud Risk Management team.
  • Demonstrate ability to influence senior stakeholders to drive a strong control environment
  • Lead, develop and mentor team of analysts within Fraud analytics function.
Decision making and problem solving:
  • Strong controls ability to identify fraud risks through product review.
  • Ability to carefully assess and make good judgment decisions with regards to changes to changes in control frameworks 
  • Requires good fraud instincts in development of fraud strategies anticipating the potential impact to genuine customers while preventing fraud losses.
  • Ability to understand the entire process flow for fraud strategy and operations controls, in order to evaluate impact from specific system/business changes on the overall Fraud detection.
  • Ability to understand the entire authorization process flow to ensure effectiveness of fraud controls.
  • Master’s degree in Business, Finance, or related field required
  • Minimum 5 years of relevant work experience
  • Proven ability to multi task with a sense of urgency
  • Able to adapt quickly
    • To new functional areas and/or concepts
    • To changing and or competing priorities
  • Proven strong analytical and communication skills
  • Advance Microsoft Excel skills (pivot tables, macros, look-up functions, etc.)
  • Strong Proficiency with other Microsoft Applications (PowerPoint, Access, Visio, Word)
  • Articulate, confident and capable to communicate and influence Senior Executives
  • Problem solving, good critical thinking, and decision making skills
  • Experience/understanding of Business Process/modeling concepts
  • High attention to detail
  • Self-motivated and driven to achieve targets and deliverables

Keyword: card%20services


Posted: 2019-11-06 Expires: 2019-12-06

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Commercial Bank – Fraud Strategy Manager- VP - Tampa

JPMorgan Chase & Co.
Tampa, FL 33602

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