1+ months

JPMorgan Chase & Co.
Columbus, OH 43215
  • Job Code
    200012084

Senior Applications Support Analyst

Job Description

An Application Support professional’s dedication to innovation is essential to what keeps our company moving and thriving. Here, you’ll oversee application issues throughout: troubleshooting, maintaining, identifying, escalating and resolving them as needed. You’ll ensure that the production changes your team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Partnering with Infrastructure Service Support team members, you’ll dig into root cause analysis, production changes, budgetary and staffing issues.  You’ll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.’s global network of innovators.

 

 

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience

  • Proven expertise in application development and support environment with more than one technology and multiple design techniques

  • Advanced knowledge of development toolset to design, develop, test, deploy, maintain and improve software

 Application Support & Monitoring: 

  • Monitor infrastructure, servers, databases, distributed batch jobs.
  • Aggressively respond to service requests from Client facing support teams, Operations, Risk/control partners, etc.
  • Troubleshoot technical issues (Java/J2EE, .Net, Cloud etc) or escalate and work with appropriate technology teams to provide solutions.
  • Support Sustained Resiliency, Disaster Recovery, and High Availability events.

 Incident Management: 

  • Coordinate incident management coverage, to ensure appropriate coverage
  • Call facilitation, coordination and communications during critical outage situations
  • Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process
  • Single voice for our line of business and for cross line of business incidents
  • End to end view of issues for objectivity
  • Influence senior technology leads across organizations to ensure timely resolution of incidents 

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

 

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry. 

 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 

 

 


Req #: 200012084
Location: Columbus, OH US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)


Keyword: consumer%20banking

Categories

Posted: 2020-02-25 Expires: 2020-05-03

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JPMorgan Chase & Co.
Columbus, OH 43215

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