1+ months

JPMorgan Chase & Co.
Columbus, OH 43215
  • Job Code

VP Operations Capacity Analytics Lead

Job Description


About Chase:


Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.4 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com. 


CCB Data & Analytics: 


The CCB Data & Analytics Team unifies data and analytics talent across Chase to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers.  The team encompasses a variety of Data & Analytics disciplines, from data governance and data strategy/partnerships to reporting, data science and machine learning, and are actively engaged in ensuring impact at the front-line and the customer through Sales and Marketing transformation.  We have a strong partnership with our dedicated Technology partners, who provide us with our cutting edge data and analytics infrastructure. Joining CCB Data & Analytics means you sit in the engine that powers Chase with insights, providing an opportunity to materially impact both our customer and business outcomes. The team also offers significant learning and mobility opportunities for career development and future growth. 



Team Description – Home Lending Finance Analytics 

The HL Finance Analytics team does analysis aligned to the priorities of HL CFOs. The team’s work includes capacity, relationship value, and price elasticity. The team is part of the HL Decision Science organization, and sister teams in the org focus primarily on Marketing & Sales Analytics.   

Role Description – VP Operations Capacity Analytics Lead 

The VP Operations Capacity Analytics Lead will be responsible for leading analytics related to capacity decisions for various operations groups (e.g., Servicing, Originations Fulfillment). They will work closely with operations leaders and initiative owners to develop a deep understanding of the drivers of operational productivity and the significant changes being rolled out in the operations (e.g., digital). Their primary responsibility will be analysis to help operations leaders make decisions around headcount, span of control, site strategy and cost optimization. 

This VP will also provide leadership to several analysts on the team who support operations capacity, including capacity planners and data scientists. Depending on the background of the candidate, the role could be structured as a team lead or manager.


  • Partners with operations managers to design & implement strategic analysis (e.g., comparing activities between a new and old process to determine work time reduction)

  • Monitors reporting, interprets trends, and anticipates emerging issues for capacity

  • Designs and implements changes to the operations capacity plans, including data setup

  • Communicates analytical results clearly to operations managers and writes effective presentations for executives

  • Organizes & prioritizes work effectively to meet needs of multiple stakeholders

  • Effectively coaches team members





  • BA / BS degree in a quantitative field (Masters preferred)

  • Excellent analytical skills

  • Basic data querying skills (e.g., SQL)

  • Strong written and oral communication skills

  • Mortgage experience preferred

  • 5+ years of work experience, including experience as a manager or team lead


Req #: 190102974
Location: Columbus, OH US
Job Category: Data & Analytics
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: home%20lending


Posted: 2020-01-14 Expires: 2020-02-27

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JPMorgan Chase & Co.
Columbus, OH 43215

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