7 days old

COAL Operations Team Leader

JPMorgan Chase & Co.
Westerville, OH 43081
  • Job Code

COAL Operations Team Leader

Req #: 190102331
Location: Westerville, OH, US
Job Category: Operations
Potential Referral Amount: US Dollar (USD)

COAL Operations Team Leader


Regulatory Control Operations (RCO), which is aligned under Consumer and Community Banking, provides a wide range of global operational support and services for retail, commercial, treasury, asset wealth management and credit card customers.


Court Orders and Levies (COAL)

 COAL processes Asset-Based Orders served on JP Morgan Chase by restraining customers’ funds and other assets held by the bank.  The court system/government agencies issue a variety of orders to collect on debts or money judgments based on statutory terms and procedures.  Money judgments are the result of a lawsuit or other debt default process where a judge or jury find in favor of the plaintiff (third-party) and award damages from the defendant (JPMC customer).  Government agencies will also issue levies ordering asset restraint for child support, delinquent taxes or other customer defaulted debts. Law enforcement will seek to restrain or seize assets for violation of law or civil forfeiture. 


COAL Operations Team Leader

As a Team Leader for COAL processes, you will assist with the supervision of a unit of approximately 15 to 20 Document Review Specialists ensuring individual and unit goals are met. You will provide coaching and guidance to Document Review Specialists who are responsible for thoroughly reviewing, analyzing and executing various legal documents served to Chase from all 50 states based upon applicable laws and bank policy. Operational responsibilities include answering questions on a routine basis, providing input to the Operations Supervisors in regards to individual performance of processors, timely identification of red flags, ensure that procedures are followed and adhere to the process. As a Team Leader you will be expected to have an increased knowledge and understanding of asset based orders and be equipped to handle escalated issues that may arise.  Additional responsibilities include assisting in reviewing the aging cases and ensure they are worked in a timely fashion and to process cases daily to ensure SLA is being met.


Must demonstrate excellent communication and customer relations' skills (verbal and written) along with creating a positive, professional, team work environment.


  • Requires minimum 1 year leadership experience
  • Requires minimum of 2 years experience in one or more of the following: financial services or branch operations or compliance/legal operations or case based service operations experience
  • Prefer Call center experience or Branch experience
  • Prefer Bachelors Degree in related field (Corporate Law, Legal Assistant, Criminal Justice, etc)
  • Prefer Paralegal certification
  • Prior experience in high production area preferred
  • Proficient with Microsoft Office Applications including: Excel, Word, and Outlook and general desktop PC operation

 Required Skills and Expectations:

  • Have excellent attention to detail and concern for all aspects of the job
  • Are able to evaluate and analyze data from multiple sources in a fast-paced environment
  • Adapt to changing needs & deadlines and remain calm when under pressure
  • Are passionate & knowledgeable about legal documents and keeping up on latest industry trends
  • Have amazing communication and personal skills
  • Must have the ability to follow complex methods and procedures regarding asset based court orders in diverse routine and non-routine tasks
  • Ability to plan and prioritize to meet aggressive processing deadlines
  • Prefer familiarity with legal documents such as information subpoenas, restraining notices, levies, garnishments and court orders preferred
  • Strong computer skills
  • Support and drives team work
  • Required to demonstrate strong customer service skills suitable for a business environment
  • Must be willing to travel on occasions for off-site meetings
  • Must be flexible and adaptable to change, frequent overtime/weekend hours may be required.
  • Legal requirements and risk controlled nature of work requires rigid adherence to performance standards as a condition of employment

Keyword: card%20services


Posted: 2019-11-06 Expires: 2019-12-06

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COAL Operations Team Leader

JPMorgan Chase & Co.
Westerville, OH 43081

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