29 days old

Client Service Manager - Commercial Banking

JPMorgan Chase & Co.
Chicago, IL 60602
  • Job Code

Client Service Manager - Commercial Banking

Req #: 190034948
Location: Chicago, IL, US
Job Category: Account Servicing
Potential Referral Amount: US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.

MMBSI Middle Market Banking & Specialized Industries (MMBSI) is a Commercial Banking business located in more than 100 offices across the US and Canada. MMBSI provides credit, cash management, capital markets and corporate finance advisory solutions to corporations, municipalities and not-for-profit entities via our Core Banking or Specialized Industries teams.

Core Banking teams generally focus on clients with annual revenues of $20 million to $500 million.  Our local delivery model, coupled with the firm’s global resources, allows us to provide clients with customized, comprehensive solutions and exceptional service. 

In MMBSI, our competitive advantages include robust international capabilities, the ability to provide clients with access to world-class investment banking solutions and our focus on industry specialization. This key differentiator, combined with our dedication to personalized service, allows us to build long-term relationships with mid-sized businesses and a wide spectrum of municipalities and not-for-profit entities.
Client Service
As a Client Service Manager for MMBSI, you will report to a Sr. Client Service Manager. You will be responsible for overall day-to-day management of Client Service Associates team.  Collaborate with Sr. Client Service Manager to coordinate and lead regular team meetings.
  • Evaluate staff performance and provide feedback via informal and formal discussions.
  • Manage and/or escalate performance issues and work with Human Resources to properly document issues/warnings
  • Manage team portfolio coverage (vacations, out of offices, training)
  • Proactively manage teams’ work volumes and action items accurately within established deadlines and in accordance with existing policies and procedures
  • Manage client initiatives and remediation’s
  • Portfolio and workload assessment for client assignments with an eye to aligning Top Priority Clients to Top Talent
  • Must be very familiar with the market’s business resiliency contingency plans both for intra-day situations (e.g. system malfunctions, power outages etc.), and in case of an emergency (e.g. weather related situations work events, crisis)
  • Adhere to all JP Morgan Chase departmental policies and procedures and enforce associates to do the same.
  • Conduct monthly review of auditable items as provided via the Consolidated Market Reporting
  • Evaluate and provide applicable approvals for exception processes.
  • Actively engage, research, follow-up and resolve escalated client issues and problems through effective interaction with clients, bankers, product partners, branch/operations areas and other staff in a timely and professional manner
  • Maintain and reinforce a positive attitude to maintain a high morale within their teams and address detrimental influences quickly
  • Actively participate during Banker/Sales and Product Partner meetings
  • Influence and drive the execution of the JP Morgan Brand and Culture of Exceptional Quality in Service for a consistent positive Client Experience with every client interaction
The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer.  It may be different than what is listed on the requisition based on candidate experience level. 
  • Excellent verbal and written communication skills
  • Strong leadership and management abilities; must be able to think strategically
  • Ability to build and lead effective, diverse teams
  • Strong time management skills and ability to handle competing priorities
  • Ability to adapt to a rapidly changing business and technology environment; must be a change leader
  • Keen understanding of the financial and banking industries and a working knowledge of the key areas of the bank
  • Disciplined approach to managing and acting upon key reports and audits
  • Refined professional presentation skills and face to face client servicing background
  • Excellent judgment and decision making skills
Required Experience:
  • Bachelor’s degree strongly preferred and 10 years equivalent work experience with 5 years in customer service
  • Minimum of 1 year management experience
  • A self-starter who does not require close supervision
  • Proficient PC skills including Word, Excel and PowerPoint

Keyword: consumer%20banking


Posted: 2019-11-13 Expires: 2019-12-13

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Client Service Manager - Commercial Banking

JPMorgan Chase & Co.
Chicago, IL 60602

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