Wholesale Payments

J.P. Morgan Wholesale Payments is one of the world’s largest, most trusted and innovative full-service providers of domestic and international cash management, liquidity, commercial card, merchant acquiring and processing FX and escrow solutions. With more than 135,000 corporations, financial institutions, public sector agencies and non-government clients in over 180 countries across the globe, we offer specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market

JPMorgan Chase announced an agreement to acquire InstaMed, a leading U.S. healthcare technology company that specializes in healthcare payments and transactions. The acquisition underscores the firm's commitment to providing a full suite of capabilities, within a highly specialized sector, to healthcare clients across the Corporate & Investment Bank, Commercial Banking and Consumer & Community Banking.

The firm can bring the full force of its new Wholesale Payments business to InstaMed, including our merchant acquiring and global payments solutions. The acquisition will allow the firm’s merchant acquiring business to process credit card payments made by InstaMed’s client base.

InstaMed serves a broad range of healthcare clients: small practices, large hospital systems, small and large national health plans, patients and health plan members. The acquisition will allow JPMorgan Chase to introduce its wide variety of treasury services and payments capabilities to new clients, creating further revenue opportunities.

Legacy approaches to bill pay, claims and collection, among other areas, have been slow to modernize, despite consumer demand for digital, simple and omni-channel capabilities. According to the Trends in Healthcare Payments Ninth Annual Report, 90% of providers leverage paper and manual processes for collections. InstaMed’s modern platform alleviates a number of these pain points, with particular focus on eliminating paper and driving consumer satisfaction through a simple experience.

In the same way that open banking is a key priority for the firm’s payments business, InstaMed is focused on seamless connectivity for its users. The company developed the healthcare industry’s first real-time and open API that can be integrated into any healthcare IT system, simplifying a highly fragmented process within a highly secure Health Insurance Portability and Accountability Act (HIPAA) compliant framework.　

Its innovative, customer-focused approach is behind the development of advanced software that allows for B2B and C2B payments to be made through any channel, including InstaMed’s mobile application. The company is also exploring blockchain use cases.

We are currently seeking strong Program Managers, possibly for a few positions, who will be key members of the Integration Office that is managing the closing process and integration of InstaMed.

The Program Manager role will be responsible for directing and managing large and/or complex programs and projects in the Integration Management Office (IMO).

The Program Manager will manage programs across a set of integration work-streams (Business, Controls and Functions) from the early planning stages through implementation.  The Program Manager, as a critical leader of the Integration Office, will be assigned to a specific work-stream and work across the organization to initiate, plan, execute, monitor, control, report and close programs while ensuring appropriate governance models, executive reporting, progress oversight of operations, budget management, and resource coordination across the entire Integration Office initiatives. The goal is to ensure that all work-streams deliver the desired outcome throughout our integration process.

The role(s) will likely base in New York City and/or Plano Texas, with possible flexibility for other locations for the right candidate.

• Build a detailed project plan with clear activities to be delivered, the definition of accomplished tasks, milestones, owners and due dates

• Lay out the critical path and identify and coordinate interdependencies of different work-stream and come up with a consolidated work-plan

• Define and execute the program governance (schedule progress review meetings, define meeting material, and meeting minutes) and controls (develop project artifacts, document project information, manage and pass an audit)

• Monitor the progress of key activities, escalate deviations to plan and provide early warnings to the integration management team

• Run the daily program management of large, complex projects and programs throughout a cycle

• Create and deliver executive communications & status reporting (e.g. project performance metrics/KPIs)

• Proactively identify obstacles and collaborate with team to identify options/solutions

• Work with IMO teams when needed to drive focus on outcomes and speed up delivery

• Map processes

• Facilitate working sessions, brainstorming sessions and workshops

• Identify and help implement continuous process enhancements/improvements

• Successfully navigate within the organization to influence and get things done

• Operate in a lean but highly regulated/controlled environment

• Ensure operations/client readiness

• Take on a leadership role within the organization, a morale leader

We are looking for leader with a can do attitude and hands on approach, highly resourceful with practical experience in project management. He or she must have the following:

• Bachelor's Degree required

• Minimum 3+ years of experience as program manager

• Working knowledge of Payments industry and/ or healthcare payments is preferred

• Good knowledge of budgeting and resource allocation procedures

• Proven experience managing large, complex projects and programs

• Experience with program/projects in multiple technologies and functions

• Experience in agile and lean methodologies is a plus

• Excellent executive presence and experience creating/delivering executive presentations in MS PowerPoint

• Excellent written and oral communication skills

• Excellent judgment and decision making

• Excellent conflict resolution skills

• Proficient in Microsoft Office Suite and familiarity with Microsoft Project is required

• Strong leadership and management skills