1+ months

CIB - Technical Training Developer - Associate

JPMorgan Chase & Co.
Chicago, IL 60602
  • Job Code

CIB - Technical Training Developer - Associate

Req #: 190052575
Location: Chicago, IL, US
Job Category: Operations
Potential Referral Amount: 500 US Dollar (USD)

Receivables Operations (RO) provides remittance collection services for companies that receive payments from consumer and business clients. It provides state of the art technology, extensive check clearing network, ongoing expense reduction, timely updating of accounts receivables and reduced check float. Wholesale Lockbox: With the use of a system network for Large Corporate and Middle Market customers, Wholesale Lockbox processes both consumers to business and business to business payments at multiple sites within the network. 

The technical training developer will design, develop, deliver, and maintain training materials and support documentation for the Wholesale Receivables Operations in Corporate and Investment Bank (CIB). In this role you will support operations’ processing requirements by developing engaging training solutions.

The training developer will learn the current lockbox operations, workflow and how emerging technologies will impact and change the operators in the future state. This position requires interfacing with multiple support teams, including business analysts, user acceptance testers, technology partners, and trainers to ensure successful training implementations. The expected training solutions should be hands-on, interactive, engaging and concise utilizing adult learning theories as well as the latest training development methodologies and tools.

Our team members embrace change and are passionate about growth and collaboration. We are constantly striving to improve and better ourselves so that we may better serve our clients. If you welcome professional growth, have a curious mind and motivate yourself, you are likely a great fit for our team.


  • Research, develop, publish and refresh training content for technical operations workflow.

  • Understand technology’s impact on users at all levels and develop appropriate training content to support learning systems.

  • Identify and implement appropriate training delivery methodology by content and audience.

  • Partner with division management, peers and other support teams to develop appropriate training content.

  • Manage relationships with remote sites within the division to learn the business and seek feedback.

  • Support the operation sites during system and production implementation of new procedures and processes.

  • Maintenance of the training system environment for ongoing training needs.

  • Flexibility in supporting 24-hour operations.

To be considered for this role, you may be required to complete a video interview powered by HireVue.  


The successful candidate will demonstrate the following skills and experiences:    

  • Relevant Bachelor’s degree or equivalent four-year practical experience working in an operation/production, a finance institution, or a fast-paced business environment.
  • Minimum three years of experience in instructional design or e-learning development for technical training materials.
  • Excellent communication (writing focused), organization skills, and attention to details.
  • Proficient competency in using MS Word, Excel, PowerPoint, and SharePoint.
  • Intermediate to advanced level of competency in Adobe Captivate 9, advanced action scripts, or equivalent web-based training authoring tools.
  • Intermediate to advanced level of competency in video and audio editing using tools such as Camtasia and Audacity.
  • Preferred experience in building virtual reality learning content for machine operation or other simulations.
  • Preferred experience in training data analysis.

Additionally, if you identify with more than one of the following traits, we would love to hear from you: 

  • Fast learner – can adapt and acclimate to work in a new environment in a short period of time.
  • Strong sense of ownership in your personal and team deliverables.

  • High curiosity in learning more and asking why.

  • A drive for excellence and the ability to work on multiple projects simultaneously to meet delivery timelines.

  • An innate ability to innovate or identify and improve process efficiencies.

Work schedule:  Must be flexible to support a 7day/24-hour operation.  May generally work Monday -.Friday. 

A Government Security Clearance will be required for this position. This includes, but is not limited to:

  • Fingerprints
  • Credit Check
  • Employment History
  • Tax Filing History (possibly)
  • References (possibly)
  • Proof of U.S. Legal Permanent Residence up to 7 years


Please submit a resume with a cover letter introducing yourself, and keep in mind you will be asked to submit work samples in the final stage of interviewing, as we are strong believers in letting our work speak for ourselves.


JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.

Keyword: consumer%20banking


Posted: 2019-09-03 Expires: 2019-12-13

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CIB - Technical Training Developer - Associate

JPMorgan Chase & Co.
Chicago, IL 60602

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