1+ months

JPMorgan Chase & Co.
Chicago, IL 60602
  • Job Code

Commercial Card - Implementation Project Manager

Job Description

CB Client Onboarding – Commercial Card Implementation – Vice President
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.
Implementation Manager will be responsible for the overall client experience and project management of commercial card implementations.  This role will contribute expertise to defining new J.P. Morgan Chase Commercial Card solutions in conjunction with Sales, Consulting and Product.  Manage client solutions from inception to completion within specified timeframes.
Core Responsibilities:
  • Provide consultative advice to customers on J.P. Morgan Chase Commercial Card product offerings
  • Assist clients in architecting solutions in accordance to best practices
  • Conduct discovery and readiness meetings with clients, complete project documents to ensure systems and products are clearly defined and signed off by the client and product companies
  • Develop project plans as agreed for each implementation incorporating the methodology used within the Implementation Project Management team. Provide guidance to the client with respect to the tasks and their role within the plan
  • Maintain all project related documentation.
  • Facilitate and manage client meetings to review status and report progress
  • Coordinate and manage internal and external parties to deliver the solution within the required timeline for the client
  • Ensure audit compliance
  • Facilitate issue resolution, training, etc. related to the client implementation
  • Leverage key understanding of technical systems to manage the client's expectations regarding integration of commercial card platform data into their back office systems
  • Perform configuration of commercial card platforms based on agreed upon client requirements within best practice guidelines
  • Provide ad-hoc support and feedback to the core product managers based on awareness of trends spotted in the market as well as on a project-specific basis
  • Assist in identifying further revenue opportunities through the life cycle of the implementation
  • Provide support to team colleagues as required
  • Identify and participate in process improvement initiatives to enhance client experience

Final Job Grade and Officer Title will be determined at time of offer, and may differ from this posting. 

Required Qualifications:
  • 10 Years of relevant work experience in a professional setting
  • Minimum 1+ years’ experience in commercial card, in either an implementation, relationship management, servicing or sales role
  • Client-facing experience
  • Exhibit adherence to policy and procedures and meet or exceed established SLA 
  • Ability to communicate effectively with clients and internal partners through verbal and written (primarily e-mail) channels
  • Comfortable using technology such as WebEx and virtual meetings to enhance client discussions
  • Able to embrace change, and pilot process enhancements and new products 
Preferred Qualifications: 
  • BA / BS Degree
  • Prior experience in implementations, client service, and / or treasury services
Req #: 200007070
Location: Chicago, IL US
Job Category: Project Management
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: card%20services


Posted: 2020-02-19 Expires: 2020-04-23

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JPMorgan Chase & Co.
Chicago, IL 60602

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