8 days old

JPMorgan Chase & Co.
Chicago, IL 60602
  • Job Code

Commercial Banking -Controls and Continuity Services- Procedures Editor (Project Mngt Assoc.)

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.


The Commercial Bank (CB) serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the CB to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.


The CB Procedures Team within the Controls and Continuity Services supports the end-to-end management of online procedure libraries, including:   initial library creation, publishing, ongoing maintenance, procedural communications, and managing the annual review and attestation of published procedures and supporting documentation.


The team is seeking a Procedure Editor who will be responsible for supporting the day-to-day editing and maintenance for published documents as assigned.


Core Responsibilities:


• Manage a queue of ongoing business as usual (BAU) change requests received from business partners for updates to published documents.

• Manage the annual attestation process for a defined set of published documents. Includes managing the annual review schedule and completing related change requests.

• Ensure documents conform to prescribed templates and style guidelines by performing the following editing and publishing tasks (often directly in RoboHelp software):

•Applying style standards and utilizing project processes and templates

•Translating procedures from passive voice to active voice, using numbered lists and if-then tables as appropriate

•Identifying keywords to enhance search results

•Incorporating reviewers' edits and answers, ensuring authorized approvals, and finalizing documents for publication

• Conduct time-sensitive quality assurance checks/peer reviews for other team members.

• Assist with posting supporting documents and generating updates using the publishing application.

• Update SharePoint list items to help track the workflow of BAU procedure changes.

•  Provide any information necessary to support communications related to procedural changes.


  • 3+ years of technical writing experience, particularly editing and reformatting detailed procedural documents into succinct, easy to follow steps.
  • Competency with external style guides (Chicago Manual of Style, Microsoft Manual of Style for Technical Publications, and AP Stylebook)
  • Competency with Office applications (Word, Excel, PowerPoint, Visio) and SharePoint.
  • Excellent attention to detail.
  • Demonstrated organizational and time management skills. Must be able to prioritize workloads, multitask, and react quickly to consistently changing business expectations.
  • Makes positive contribution to team dynamic by consistently demonstrating enthusiasm and executing with urgency

  • Preferred Qualifications: 
  • BA/BS degree or equivalent work experience in financial services.
  • Knowledge of financial services functions, operations, and awareness of regulatory and compliance environments.
  • Working knowledge of Adobe RoboHelp.
  • Proficiency leveraging SharePoint for collaboration and workflow purposes.
  • A team player, must demonstrate effective interpersonal skills with an ability to build collaborative relationships at all levels of the organization.
  • Responds to client requests with accuracy and within agreed timelines and SLAs

  • Ensures completion of daily processes and compliance with relevant procedures, policies, controls, regulations and escalation protocols


Req #: 200010777
Location: Chicago, IL US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

Keyword: home%20lending


Posted: 2020-02-11 Expires: 2020-03-14

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JPMorgan Chase & Co.
Chicago, IL 60602

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