1+ months

JPMorgan Chase & Co.
Chicago, IL 60602
  • Job Code

Commercial Banking - Wholesale Lending Services - Operations Team Leader (Chicago, IL)

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.


Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

As an Operations Team Leader your objective is to provide daily direction and support to team members.  Responsibilities typically include daily monitoring, assigning and controlling workflow and volumes. This position does not directly manage staff, but does provide input on employee performance.


Core Responsibilities:

  • Performs Collateral Release as needed (i.e. review legal documents, process release of collateral, audit team’s work, and conduct necessary system maintenance)

  • Monitors productivity, volumes, and SLA’s

  • Works closely with market representative/ Banker to release appropriate collateral

  • Provide mentoring, training, and assistance to new and existing team members

  • Communicate and reinforce policies and procedures 

  • Collaborate on procedural writing and team execution

  • Conduct first-level research on production issues, and assist with escalations and team questions 

  • Represent team/supervisor on internal and/or market calls

  • Provide ongoing feedback to supervisor on team and offer process improvements and suggestions

  • Manage team's workflow and escalations in supervisor's absence

  • Assist with outside BAU projects


  • Subject matter expertise on collateral related tasks and processes

  • Proven ability to communicate effectively in both verbal and written form; must also present information in a concise and effective manner

  • Strong organization and time management skills

  • Demonstrated ability to perform multiple tasks, including production 30-40% of the time

  • Ability to partner effectively and foster a positive work environment

  • Innovative/Solutions Oriented

  • Minimum performance rating of High Meets or Exceeds in current role

  • At least three years of related loan processing experience required

  • An undergraduate or graduate school degree or experience that would demonstrate the capability to perform the duties of the position.

  • Knowledge legal documentation and collateral types

  • Commercial Loan systems knowledge including, but not limited to, ACBS, RLOTS, and/or Loan IQ

Req #: 200005882
Location: Chicago, IL US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 500 US Dollar (USD)

Keyword: home%20lending


Posted: 2020-01-27 Expires: 2020-03-28

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JPMorgan Chase & Co.
Chicago, IL 60602

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