5 days old

CCB - Customer Service Division Leader

JPMorgan Chase & Co.
Tempe, AZ 85281
  • Job Code
    190091060

CCB - Customer Service Division Leader

Req #: 190091060
Location: Tempe, AZ, US
Job Category: Customer Service
Potential Referral Amount: 0 US Dollar (USD)

 

Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next−for you and for us.  Chase, a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assisting customers to resolve their questions and concerns. 
 
We have opportunities for Division Leaders in our Customer Service group.
 
Our Customer Service Organization provides exceptional customer service to our retail and credit card customers with a broad array of products and services.
  • Telephone Banking, Chase online and Chase mobile support for business and consumer customers with depository and loan products (checking and savings accounts, certificates of deposit), bill payment, stop payment, funds transfers, and alerts.
  • Card Services assists customers with activation, issuance, replacement and support of credit card products.
  • We are looking for individuals with a passion for managing a team and the following skills:
 Leadership Skills
  • Develop and lead team of front line managers
  • Lead by example and coach on key behaviors to drive results
  • Responsible for performance management
  • Select and retain talent
  • Identify ways to support inclusion and diversity
Customer Focus
  • Resolve complex and escalated employee and customer problems and inquires
  • Operate with urgency and meet deadlines
  • Focus on the customer, the organization’s business goals and systems
Communication Skills
  • Strong verbal and written communication skills
  • Ability to influence internal and external business partners
  • Relationship management
  • Knowledge of professional discipline and applies knowledge to influence decision
  • Spanish speaking bi-lingual skills preferred
Problem Solving Skills
  • Ability to delegate tasks
  • Conflict resolution skills
  • Prioritize diverse workloads
  • Recommends and implements enhancements to improve effectiveness and efficiency of services and systems
  • Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets
Analytical Skills
  • Participates in development of goals and execution of strategy
  • Specialized functional or technical knowledge that allows for independent thought and action on important department activities
  • Execution of control initiatives
  • Required to abide by all applicable regulatory and department practices and procedures
Computer Skills
  • Strong knowledge interpreting and analyzing data
  • Expert experience using Windows Operating Systems and Microsoft Office tools
Work schedules vary and could include a schedule that includes working in the evening and on the weekend
 
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results.  They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
 

 

Qualifications:
  • Minimum of five years management experience strongly preferred
  • Experience in a large department or group within an Operations function strongly preferred
  • Must be willing to work in an environment that requires phone-based customer interaction
  • Advanced proficiency with computer functions strongly preferred
  • High School Diploma or equivalent required, Bachelor’s Degree preferred

 


Keyword: card%20services

Categories

Posted: 2019-10-10 Expires: 2019-11-09

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CCB - Customer Service Division Leader

JPMorgan Chase & Co.
Tempe, AZ 85281

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