1+ months

Canada Upgrade Client Engagement Operations Analyst - 176067

Manila, CO 80102
  • Job Code

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Implementation at ADP. It's what makes a difference to our clients - over half a million worldwide and counting. With us, you can combine analytical and project management skills with the ability to simplify complex information - to help clients develop the skills and confidence to use our business management solutions with ease. You get to provide the expert training that makes our workforce solutions stand out in an increasingly competitive global marketplace.

The Canada Upgrade Client Engagement Representative integral to engaging with our SBS clients to discuss the opportunity to upgrade to WFN or OTG. By coordinating internal resources, they engage and gain commitment from clients to upgrade to WFN or OTG and are responsible to execute and deliver on pipeline plans including sales order creation.

  • Mastery of ESO and SFDC in order to create a sales order for new SBS order
  • A comprehensive view of the WFN solution and understanding the key benefits and appropriate expectation relative to the upgrade efforts and timelines.
  • Act as a liaison between the client and ADP, serving as an internal client advocate. Will be expected to complete WFN product demos and discuss Implementation processes and timelines as appropriate for the market segment
  • Track and document the progress of assigned clients and escalate any issues per governance model and in collaboration with the Implementation team.
  • Superior organizational and time management skills.
  • Proven problem-solving capabilities
  • Ability to handle stress, peak volume periods, tight deadlines, etc.
  • Able to identify opportunities for process improvements
  • Involved in special projects, when needed.
  • Excellent influencing skills and ability to interpret client reactions during client calls
  • Proactively collaborate with large geographically dispersed Sales teams and Upgrade teams
  • Develop and maintain positive business relationships with the Sales/Service organization at all levels to facilitate and ensure smooth and timely starts.


  • Bachelor's Degree or equivalent work experience.
  • CPA/PCP Designation an asset
  • Strong knowledge of Siebel and reporting capabilities
  • Experience building relationships and understanding a client's needs is essential.
  • Ability to manage service recovery required.
  • Strong knowledge of ADP's infrastructure and ADP's traditional and new products/services in business processing and outsourcing required.
  • Software knowledge: Word, Excel, Outlook, PowerPoint, Project Management software, Webinar & Live Meeting software
  • Strong business acumen combined with excellent influencing and negotiating skills
  • Interpersonal and relationship skills sufficient to adapt style and approach based on client's needs and situation, e.g., can act as teacher or influencer, broker agreements on resolution
  • Proven ability to work in an environment committed to teamwork. 


  • Delivering world-class service and satisfaction to all clients - internal, external, diverse and emerging.
  • Solving day-to-day problems that are in line with ADP's mission, vision, and values.
  • Shares ideas and information across multiple audiences to drive the business need.
  • Acting in ways that help deliver results in a fast-paced and diverse environment.
  • Collaborating effectively with colleagues and clients to achieve and surpass shared goals.
  • Holding self and others to the highest personal and professional standards.

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a worldwide leader of business outsourcing solutions.

ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-06-12 Expires: 2019-08-10

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Canada Upgrade Client Engagement Operations Analyst - 176067

Manila, CO 80102

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