1+ months

Canada MAS TLM Team Leader - 183006

Manila, CO 80102
  • Job Code
    183006
\u003Cdiv\u003E \u003Cp\u003E\u003Cstrong\u003EAt ADP we are driven by your success.\u003C/strong\u003E We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003C/p\u003E \u003Cp\u003EThis role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has a significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction.\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EOversees the day-to-day activities of associates and achievement of established associate and client service level metrics. (30% of time)\u003C/li\u003E \u003Cli\u003EEstablishes and communicates goals and provides regular feedback to associates, including developmental opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. (20% of time) \u003C/li\u003E \u003Cli\u003EAchieves objectives for associate engagement and turnover. (20% of time) \u003C/li\u003E \u003Cli\u003ECollaborate with other internal departments to ensure service objectives are met. (15% of time) \u003C/li\u003E \u003Cli\u003EIdentifies areas in need of process improvement and solicits feedback from associates on service improvements. (5% of time) \u003C/li\u003E \u003Cli\u003ECreates a high-performance team environment that supports/reinforces associate development and retention. Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the staff. Assists in determining the team\u0027s training requirements. Ensure timely and effective training is delivered to enhance skills of the team. (10% of time)\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EREQUIREMENTS \u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003E Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred)\u003C/li\u003E \u003Cli\u003E 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred)\u003C/li\u003E \u003Cli\u003E 2 -3 years SME, mentor or supervisory experience (Required)\u003C/li\u003E \u003Cli\u003E Proven proficiency in prioritizing critical client issues and managing workflow. (Required)\u003C/li\u003E \u003Cli\u003E Proficiency in the use of PC applications. (Required)\u003C/li\u003E \u003Cli\u003E Working knowledge of payroll and benefit administration is helpful. (Highly Preferred)\u003C/li\u003E \u003Cli\u003E Effective oral and written communication skills required.\u003C/li\u003E \u003Cli\u003E Strong interpersonal, conflict management and mentoring skills.\u003C/li\u003E \u003Cli\u003E Effective time management skills, organization, and planning required\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003ECOMPETENCIES\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EDelivering world-class service and satisfaction to all clients - internal, external, diverse and emerging. \u003C/li\u003E \u003Cli\u003EMaintaining focus to deliver results in a fast-pace and diverse environment. \u003C/li\u003E \u003Cli\u003EMotivating and managing exceptional team performance, making the most of associates\u0027 diverse strengths and skills. \u003C/li\u003E \u003Cli\u003ECollaborating with all internal resources at all levels to achieve shared goals and exceed expectations. \u003C/li\u003E \u003Cli\u003EProviding opportunities, guidance and feedback to help all associates continuously learn, discover process improvements and contribute to ADP\u0027s overall success. \u003C/li\u003E \u003Cli\u003EHolding self and other to the highest personal and professional standards, becoming a role model for ADP vision and values. \u003C/li\u003E \u003Cli\u003EReinforcing our vision and strategy through words and actions to support ADP business goals. \u003C/li\u003E \u003Cli\u003ESharing ideas and information across diverse audiences to drive our business. \u003C/li\u003E \u003Cli\u003EUsing good judgment and risk assessment to make business decisions that keep the overall benefit to ADP in mind.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003E\u003Cu\u003EAbout ADP\u003C/u\u003E\u003C/strong\u003E\u003Cstrong\u003E: We power organizations with insightful solutions that drive business success\u003C/strong\u003E. Consistently named one of the \u0026quot;Most Admired Companies\u0026quot; by FORTUNE\u0026reg; Magazine, and recognized by Forbes\u0026reg; as one of \u0026quot;The World\u0027s Most Innovative Companies,\u0026quot; ADP has over a half-million clients around the globe and 60\u002B years of experience as a world-wide leader of business outsourcing solutions. \u003C/p\u003E \u003Cp style=\u0022text-align: center;\u0022\u003E\u003Cstrong\u003E\u003Cem\u003EADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.\u003C/em\u003E\u003C/strong\u003E\u003C/p\u003E \u003C/div\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

Categories

Posted: 2019-10-10 Expires: 2019-12-12

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Canada MAS TLM Team Leader - 183006

ADP
Manila, CO 80102

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast