7 days old

Business Resiliency Manager

JPMorgan Chase & Co.
Wilmington, DE 19801
  • Job Code

Business Resiliency Manager

Req #: 190079899_1
Location: Wilmington, DE, US
Job Category: Operations
Potential Referral Amount: US Dollar (USD)

CCB Business Resiliency partners with Business Process Managers to ensure that resiliency planning is in place and tested so that bank operations will continue during a variety of disruptive events with minimal impact.


 Key Responsibilities:

  • Responsible for one or more CCB Line of Businesses or Operations group,  setting a high standard to project manage the annual renewal of CCB resiliency documents - BIA (Business Impact Analysis) and BRP (Business Resiliency Plans)
  • Control quality and ensures records in the firm-wide resiliency tool (RDMS - Resiliency Data Management System) are accurate, complete and up to date
  • Work with the Business Stakeholders at all levels to develop BRPs that are of high quality and dedicated to minimizing the business risk profile
  • Demonstrate analytical skills in assessing any resiliency risks based on the BRPs and that any risks identified are socialized, documented and mitigated accordingly
  • Demonstrate risk management skills to ensure BRPs meet the corporate standards
  • Influence Senior Leaders to establish the priority for mitigating identified resiliency risks
  • Coordinate the business process’ participation and completion of annual resiliency testing as required by the corporate standards
  • Interact with Senior Business Resiliency Manager in creation and presentation of special initiatives and uplift for supported LOBs
  • Leads department centric projects with strategic  focus, continuous successful execution of deliverables with superior project management skills
  • Be an extension of the partner business line in order to influence Senior Leaders from line to create robust and thorough BIA/Plans
  • Develops relationships in cross-lines of business to generate opportunities for synergies and best practice sharing


  • The ability to work collaboratively and independently
  • A high level of desire to learn the businesses you support
  • A high level of desire to succeed, while working under pressure and with time-sensitive matters with all levels of the business
  • Professional written and verbal communications skills and the ability to summarize and simplify data into presentation and written formats
  • The ability to coordinate and multi-task across multiple concurrent items
  • Strong analytical skills, including data analysis/manipulation
  • Strong attention to detail
  • Flexibility and ability to partner with other team members across multiple lines of business and business units
  • Ability to learn new and evolving organizations and establish professional relationships
  • Ability to drive best practices and process improvement
  • Comfortable in a fast-paced, constantly changing environment with many pressures and changing priorities
  • Master resiliency planning tools including RDMS, LDRPS, GENT/Everbridge mass notification tools
  • Possess an understanding of the different business units that make up Consumer and Community Banking and the products and services we deliver to our customers


  • A minimum of 1 year in business resiliency, disaster recovery, crisis management or production assurance/incident management preferred or current resiliency certification or military experience in operations or command centers
  • Experience working on collaborative teams preferred
  • Previous experience in operations and business functions preferred
  • Bachelor's degree preferred
  • Proficiency in Microsoft Office Tools including Outlook, Word, Excel, PowerPoint and Visio
  • Proficiency with Microsoft SharePoint
  • Interest or proficiency in data analysis, management, and visualization a plus

Keyword: consumer%20banking


Posted: 2019-09-09 Expires: 2019-10-09

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Business Resiliency Manager

JPMorgan Chase & Co.
Wilmington, DE 19801

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