1+ months

Big Data Application Support Lead

Westerville, OH 43081
  • Job Code

Big Data Application Support Lead

Req #: 190024729
Location: Westerville, OH, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.


The Big Data Application Support Lead will be a member of Data Management Production Support team under Production Management Organization –Data Management organization is responsible for all production platforms supporting and operating the CCB Data Eco System for all CCB LOBs that includes managing the Integrated Consumer Data Warehouse (ICDW) including more than 1 PB Teradata database, more than 40K ETL jobs, BI reporting and Hadoop.


In this role, you will:

  • Have the opportunity to work in Big Data Platform such as Hadoop, Cassandra.
  • Gain good exposure to latest technology on the Data Management platform.
  • Manage Support mainly during US day time as mature India team will handle support during the night.
  • Review production ready changes to ensure they have satisfied all the non-functional requirements.
  • Partner with development teams, infrastructure, and other support organizations to have a permanent fix for the problems we encounter.


Additional responsibilities include:

  • Production readiness and Problem resolution. 

  • Engaging and partnering with AD teams, and various platform owners like Teradata, ETL, BI, etc. and also interfacing with executive and senior management.

  • Ensure that the applications meet their required service levels.

  • Perform service transition from development to support.

  • Effectively perform root cause analysis of issues and report the outcome to business community and Management.

  • Develop / utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business.

  • Coordinate and work with the global production support team.

  • Personal accountability for all areas directly or indirectly supporting.  Should have willingness to drive people on all sides of an issue to a common understanding and then drive them toward resolution.

  • Clearly communicate ideas in technical or business terms with senior business leadership, leadership outside the LOB (internal or external), their peers across IT, as well as their team.

  • Assess situations, prioritize requirements, and then go out to any IT team, including both development and infrastructure, and get support as needed. 

  • Has a strong sense of self and purpose.   Understands tasks and role, and does not need daily reassurances, yet maintains an open dialogue with all of the stakeholders.

  • 10+  years of professional experience in the field of information and technology.
  • Experience in developing and designing data warehouse applications using Big Data such as Hadoop, Cassandra, Greenplum and ETL tools.
  • Experience with Unix Linux platforms and scripting in SQL.
  • Experience in working in Cloud is a plus.
  • Knowledge of open source tools and utilities a plus.
  • Experience in leading and mentoring others.
  • Ability to multi-task /change focus quickly.
  • Ability to communicate and deliver effectively with Stakeholders.


When you work at JPMorgan Chase & Company, you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies.  In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development.  Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.


At JPMorgan Chase & Company we value the unique skills of every employee, and we're building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies around the world, we want to meet you.

Keyword: card%20services


Posted: 2019-05-30 Expires: 2019-07-31

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Big Data Application Support Lead

JPMorgan Chase & Co.
Westerville, OH 43081

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