15 days old

ATM Claims & Exceptions Services - Research Sr. Specialist I - Indianapolis, IN

Indianapolis, IN 46204
  • Job Code

ATM Claims & Exceptions Services - Research Sr. Specialist I - Indianapolis, IN

Req #: 190069328
Location: Indianapolis, IN, US
Job Category: Operations
Potential Referral Amount: US Dollar (USD)
Centralized Transaction Operations (CTO), which is aligned under Consumer & Community Banking Operations, provides a wide range of global operational support and services for Retail, Commercial, Treasury, Asset Wealth Management and Credit Card customers. Under the direction of Group Manager Lew Fischer, CTO is committed to a culture based on 5 Keys to a Great Customer's Experience. An on-going focus for the organization is continuous improvement - on behalf of the firm, shareholders, and foremost, customers - as achieved through a structured business planning and execution model plus an engaged employee base that contributes improvement ideas.
CTO is composed of six core operating functions: Banking Center Services, Service & Resolution, Payment Services, Banker Support, Card Fulfillment, and Global Document Services. Within CTO, these groups are supported by Performance Consulting and Strategy & Planning.
This position is responsible to enhance the customer experience through researching and resolving Chase ATM related customer claims, ATM deposit processing cash outages, and ATM deposit processing diverted items. It requires the use of various software (including Microsoft Office), web based, and mainframe applications.  Communication, in both written and verbal formats with various Retail and CTO departments, of the results of research efforts within established service level agreements will be necessary.  Additionally, the position may require some direct telephone contact with customers regarding filed claims.  The successful candidate will also fill in as needed in various capacities outside of the daily workflow.
  • High School diploma or equivalent.  Some college preferred.

  • Two or more years banking experience in a research oriented position with potential customer impact is ideal.

  • Extensive understanding of bank accounting and ability to perform higher math functions is required.

  • Must be proficient in MS Office applications, particularly MS Excel.

  • Demonstrated critical thinking skills and problem solving skills and ability to deliver results under urgent circumstances (when necessary) are a must.

  • Must be able to follow a defined process to complete the daily work and make suggestions to improve the process, as necessary.

  • Demonstrate behaviors consistent with the 5 Keys to a Great Customer's Experience:

    1. Always Be Courteous and Professional

    2. Build Lasting Relationships

    3. Exceed Expectations

    4. Do the Right Thing

    5. Own Customer Issues Start-to-Finish

  • Must be able to use department policies and procedures to prioritize resolution of open items. 
  • Must also be able to look beyond the obvious to resolve more difficult exception items.

Keyword: consumer%20banking


Posted: 2019-08-07 Expires: 2019-09-06

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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ATM Claims & Exceptions Services - Research Sr. Specialist I - Indianapolis, IN

JPMorgan Chase & Co.
Indianapolis, IN 46204

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