1+ months

Associate Technician, IT Services

American Airlines
Fort Worth, TX

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 18863 


Join us for a career with endless possibilities.
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

​This position will be ​responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals.  Additionaly, you will:

  • Configure, install, monitor and maintain users' desktop software and hardware; supports mobile workforce
  • Provide consultation to it users for all aspects of end-user computing and desktop-based LAN systems software
  • Technical owner responsible for end-to-end problem ownership, resolution and communication with employees
  • May provide on-site training to users
  • Resolve and close tickets/work orders supporting end-user desktops and peripherals 
  • Respond to customer support issues escalated from the helpdesk
  • Contribute to desktop projects (global installs/upgrades) as a project team member 
  • Remotely diagnose and resolve requests utilizing remote tools
  • Troubleshoot and collaborate with other departments to assist with infrastructure related issues
  • Document customer interactions in incident management system including asset management
  • Recover data from hard disk drives and/or perform data migration
  • Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
  • Install and configure local and network based printers
  • Perform preventative maintenance



  • Bachelor's degree in computer science, information systems or other related field
  • Overall knowledge of all windows based operating systems including windows 7
  • Familiarity with workflow and with ticketing systems
  • Knowledge of VPN connectivity and ability to troubleshoot issues
  • Excellent customer service skills with ability to interface at all levels of the organization 
  • Excellent verbal and written communication skills 
  • Ability to work independently and perform in a collaborative, team based environment
  • A+ certification preferred
  • MCSE/MCP is a plus

Additional Locations: None
Requisition ID: 18863 


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Associate Technician, IT Services

American Airlines
Fort Worth, TX

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American Airlines
Fort Worth, TX

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