9 days old

Associate Analyst/Analyst, IT Quality Assurance

American Airlines
Phoenix, AZ 85003

Location: Rio West A Bldg (PHX-RWA1) 
Additional Locations: None
Requisition ID: 27331 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Information Technology Team, within the Information Technology Division. American Airlines is seeking an Associate Quality Assurance Analyst to work in a DevOps environment using Agile methodology to solve business problems. The candidate will be working with cutting edge technology in the Cloud and on premise and will be involved in all phases of the development process.


Specifically, you'll do the following:

  • Develops a strong understanding of the application and domain to perform hands-on testing of the services from a technical standpoint including non-functional aspects such as load, response time, end-to-end connectivity, availability, security etc. 
  • Identifies, creates, executes and manages test plan and test cases by evaluating functional and non-functional requirements
  • Manages the status of defects/enhancements in the change management system and provide updates to the team on a  regular basis 
  • Helps troubleshoot issues that arise during project lifecycle and operations 
  • Participates in meetings with the IT teams, business teams and vendors to discuss requirements, design and testing updates 
  • Creates metrics/reports to capture test progress for projects and releases 
  • Handles testing efforts for multiple projects/releases concurrently
  • Proactively identifies ways to improve testing processes and techniques 
  • Builds strong and sustainable relationships with internal and external stakeholders
  • Identifies quality risks and issues that impacts project deliveries


Required Qualifications

  • Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 3 years of QA and/or application development
  • Familiarity with Software Development Lifecycle and Agile
  • Good problem solving skills
  • Ability to be flexible and focused to deliver products with different priorities and timelines
  • Ability to build and maintain effective relationships with team members, customers and external groups, as well as working in a collaborative environment with geographically dispersed resources
  • Ability to adapt to unexpected events, new facts and rapidly changing circumstances
  • Ability to thrive in a sense-of-urgency environment and leverage best practices


Preferred Qualifications

  • Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
  • Ability to influence through outstanding interpersonal skills, collaboration and negotiation skills
  • Ability to work well within a team environment, as well as independently

Additional Locations: None
Requisition ID: 27331 


Posted: 2019-03-15 Expires: 2019-04-14

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Associate Analyst/Analyst, IT Quality Assurance

American Airlines
Phoenix, AZ 85003

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