18 days old

Associate Administrator/Administrator, IT Operations

American Airlines
Phoenix, AZ 85003

Location: Regents Centre South (PHX-52S1) 
Additional Locations: None
Requisition ID: 32499 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Information Technology Team, within the Information Technology Division. The Associate Administrator will be a member of the Audio Visual Solutions team that’s responsible for the delivery of Audio Visual and Digital Signage solutions at American Airlines.  The Associate Administrator will support all aspects of audio visual service delivery including requirements gathering, integrator coordination, scheduling site surveys, site designs, and site implementations, equipment ordering, 2nd level support and issue resolution, and light equipment installations.


Specifically, you’ll do the following:

  • Oversees the efforts to setup, test, and maintain all audio visual (AV) and digital signage equipment
  • Consults with business units to design digital signage solutions that fit specific needs
  • Maintains and updates digital signage enterprise servers, file shares, databases, and applications
  • Provide technical commissioning services at client location to ensure system functionality
  • Optimization of installed audio and video systems
  • Troubleshoot complex issues with audiovisual and videoconferencing related technology
  • Provides estimates to business units for new installations using established audio-visual standards
  • Consults with business units to design advanced, custom audio-visual solutions that fit specific needs
  • Reviews audio visual integrator proposals for new installations
  • Provides best effort assistance to fulfill any audiovisual technical requirements as assigned

Required Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, Technology, or related field or equivalent experience/training
  • Experience with Crestron Fusion and Crestron Toolbox
  • Understanding of various DSP configurations and programming
  • Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology
  • Experience working with Audio Visual integration companies
  • Experience with HTML 5 solutions - preferred
  • Certifications: CTS - preferred


Preferred Qualifications

  • Airline experience
  • Crestron programming knowledge (SIMPL, SIMPL+, VTPro-e) - preferred
  • Ability to effectively communicate both verbally and written with all levels within the organization
  • Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups

Additional Locations: None
Requisition ID: 32499 


Posted: 2019-08-28 Expires: 2019-09-27

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Associate Administrator/Administrator, IT Operations

American Airlines
Phoenix, AZ 85003

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