1+ months

Asset & Wealth Management - Control Management - Quality Assurance - Associate

JPMorgan Chase & Co.
Phoenix, AZ 85003
  • Job Code

Asset & Wealth Management - Control Management - Quality Assurance - Associate

Req #: 190100093
Location: Phoenix, AZ, US
Job Category: Accounting/Finance/Audit/Risk
Potential Referral Amount: US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com

J.P. Morgan is a global leader in asset and wealth management services. The Asset& Wealth Management line of business serves institutional, ultra-high net worth, high net worth and individual clients through its Asset Management and Wealth Management businesses. With client assets of $2.7 trillion and assets under management of $2.0 trillion, we are one of the largest asset and wealth managers in the world. (Assets as of December 31, 2018). The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.


The Quality Analyst II executes Controls QA testing against established criteria; however, testing requires exceptional subject matter expertise with the ability to draw inferences, identify root cause, and make recommendations for corrective action. 

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.


Control Management focuses on four areas: 

  1. Control design and expertise

  2. Risks and controls identification/assessment

  3. Control breaks and resolution

  4. Control governance & reporting

This individual will:

  • manages the quality assurance exam and results to ensure consistency and accuracy, including guiding/leading others through completion of the exam
  • acts as primary liaison with LOB to provide results, articulate findings verbally in recurring LOB meetings, analyzes LOB feedback and demonstrates fortitude against potential adversity
  • provides verbal and written summaries of findings and corresponding corrective actions
  • engages supporting business partners to discuss issues including for example Compliance, Controls, and Internal Audit
  • monitors for changes in the operational environment and recommends potential enhancements to testing
  • recommends and implements enhancements to improve effectiveness and efficiency of services and systems
  • may lead quality related projects or targeted reviews
  • presents business results to senior managers
  • may act as a liaison with offshore team, provide subject matter expertise, and guide proper completion of offshore testing
  • executes and manages QA testing across multiple programs
  • ensures testing job aids are kept current and are beneficial tools for others

*Must be fluent in Cantonese and Mandarin


    • Position requires a minimum of three (3) years’ experience in oversight functions such as auditing and/or operational quality assurance.
    • Fluent in Cantonese and Mandarin

    Required skills include:

    • multi-tasking
    • issue resolution and problem solving
    • organization and time management
    • excellent written and oral communication
    • analytical skills, leadership , detail-oriented
    • risk and control management
    • high degree of professionalism, self-motivation and sense of urgency
    • advanced presentation delivery
    • advanced relationship building

    Required knowledge base should include:

    • line of business experience in multiple disciplines/functions
    • business processes and procedures
    • business strategic direction
    • products
    • industry and regulatory standards
    • corporate policies


    • Business knowledge - ability to understand the business / knowledge of regulation surrounding business

    • Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

    • Networking – exceptional interpersonal skills; exceptional collaboration and relationship building skills

    • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

    • Process analysis / design acumen – ability to understand a process and associated risk to inform control design

    • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

      • Understanding root cause / identifying control breaks

      • Developing timely and sustainable solutions

      • Analyze metrics for emerging risk

    • Implementation skills

      • Writing Action Plans, Procedures

      • Change Management

    • Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

    Keyword: consumer%20banking


    Posted: 2019-10-31 Expires: 2019-12-14

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    Asset & Wealth Management - Control Management - Quality Assurance - Associate

    JPMorgan Chase & Co.
    Phoenix, AZ 85003

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