11 days old

Asset Wealth Management, Change Mobilization, Fee Billing and Utility Product Owner, Executive Director

JPMorgan Chase & Co.
Newark, DE 19711
  • Job Code

Asset Wealth Management, Change Mobilization, Fee Billing and Utility Product Owner, Executive Director

Req #: 190099924
Location: Newark, DE, US
Job Category: Asset Management
Potential Referral Amount: US Dollar (USD)

About Asset and Wealth Management

JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2.7 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking.

 J.P. Morgan Asset & Wealth Management, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

Our Team

The AWM Ops Change Mobilization team partners with Operations, Technology and Business leadership to take the best of what we do, within and across LOBs, and drive deliberate cross-pollination across AWM Operations teams, promoting global process consistency and standards.  We focus on evolving the organization’s capabilities to move from lower to higher-value added tasks, and creating agile processes, teams and infrastructure that enable differentiated client experiences and outcomes.  We follow a hypothesis-driven, data-informed approach to identify opportunities and employ co-design principles to create effective, scalable, well controlled solutions. Those solutions seek to differentially equip our people and support their development as Operations professionals of the future. We serve the broader organization and maintain a service-oriented attitude in all that we do.

 Current initiatives include:  

  • Service Design – lead co-creation of end-to-end, front-to-back target service experiences, purposefully aligning people, processes and systems to deliver improved employee experience and better client outcomes
  • Business Process & Decision Modeling – capture current and design future state processes and business logic; model capacity and costing; simulate the impact of change; and drive integration into underlying core technology
  • Analytics Transformation – govern and support adoption of Alteryx, Tableau and Qlik in both a COE and federated model; drive value creation through automation of manual data preparation and reporting tasks; lead product development of interactive analytics
  • Intelligent Automation – manage ongoing automation initiatives using Xceptor and Robotics Process Automation; liaise with firm-wide programs and represent AWM Operations in evaluation and implementation of existing and emerging digital tools
  • Common Component Product Ownership – drive product development of core technology components that can be leveraged across AWM; initial components include task management, workflow, content & document management, checklist & evidencing.

The Fee Billing and Utility Product Owner will be the product owner for Fee Billing and other utility capabilities, which may include cash and corporate actions and securities transfer.

Core Responsibilities
  • Lead end-to-end management and product delivery across the full product lifecycle including research, ideation, prototype, test, build, adopt, and measure in partnership with users, stakeholders, Design, and Technology.
  • Effectively drive teams toward robust set of delivery milestones.  Understand and mitigate risks, bottlenecks, and inefficiencies in product development lifecycle.

  • Executive decision-making within product workstreams regarding the optimal path to meet business objectives, satisfy client and employee needs, avoid legal or regulatory issues, and make efficient use of the firm’s capital.

  • Demonstrate governance by ensuring that: (a) workstreams and initiatives are tracked and actively managed, (b) KPI’s are agreed, measured and tracked, (c) deliverables are properly prioritized and sequenced, (d) risks are addressed and status measured, and (e) deliveries are successful.

  • Develop clear documentation of the scope, business requirements, use cases, workflows, wire-frames, and other materials as needed to support UX research, design and development

  • Develop and maintain deep relationships with delivery partners across including senior leaders in the Business, Technology, Design, Operations, and control functions across lines of business.

  • Represent the Change Mobilization vision, strategy, and product roadmap with key senior stakeholders and in high-visibility forums.

  • Embody true “customer-obsession” in identifying and leveraging user data, industry trends, and varying forms of user feedback to shape our design and roadmap.

  • Consistently conduct build vs buy analysis to determine where vendors should be leveraged. 


  • 10+ years of experience in product management leading strategic or transformational change, preferably with experience in wealth management, asset management, digital banking, or a closely related business
  • Experience building a strategy and roadmap across a large, diverse, global organization.
  • Extensive experience managing product delivery across multiple workstreams with varying timelines, priorities and complexities.
  • Demonstrated ability to manage tight delivery timelines, and ensure our organization is on track to execute and deliver strategic change that meets our goals.
  • Proven ability to execute via successful internal partnerships with other organizations – with the ability to influence people at all levels across a broad variety of job functions.
  • Excellent leadership skills – of product, programs, projects, teams and employees – with demonstrated track record for attracting and retaining top talent.
  • Structured thinker, effective communicator with excellent written communication skills.  Ability to crisply articulate complex technical concepts to senior audiences with poise and confidence.
  • Strong understanding of different technological development methodologies (e.g., Agile, Waterfall) and design techniques with ability to successfully lead regardless of approach.
  • Bachelor’s Degree required.

Keyword: consumer%20banking
Posted: 2019-11-01 Expires: 2019-12-01

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Asset Wealth Management, Change Mobilization, Fee Billing and Utility Product Owner, Executive Director

JPMorgan Chase & Co.
Newark, DE 19711

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