1+ months

Applications Support Lead

Wilmington, DE 19801
  • Job Code
    190045818

Applications Support Lead

Req #: 190045818
Location: Wilmington, DE, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)

 

An Application Support professional’s dedication to innovation is essential to what keeps our company moving and thriving. Here, you’ll oversee application issues throughout: troubleshooting, maintaining, identifying, escalating and resolving them as needed. You’ll ensure that the production changes your team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Partnering with Infrastructure Service Support team members, you’ll dig into root cause analysis, production changes, budgetary and staffing issues.  You’ll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.’s global network of innovators.

 

 

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience

  • Proven expertise in application development and support environment with more than one technology and multiple design techniques

  • Advanced knowledge of development toolset to design, develop, test, deploy, maintain and improve software

  • Proficiency in one or more general purpose programming (Java, Python, .Net, C++, UNIX/Linux/Aix etc.).

  • Experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, SOAP, web services etc.).  Experience in UNIX shell, Perl, Python, Ruby or similar scripting languages, utilizing scheduler software such Control-M or Autosys.

  • Experience apache/tomcat/WebSphere, WebLogic, Disaster Recovery planning and test execution.

  • Understanding of risk controls and compliance to departmental and company wide standards

  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.

  • Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.

  • Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.

  • Ensures information controls, back-up and recovery strategies are in place across all environments.

  • Implement continuous process improvement, including but not limited to policy, procedures, production monitoring, automation, and self-healing.

  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing.

  • Strong knowledge of applicable business areas, the supporting technology architecture, applicable processes and development of life cycles.  Develop and maintain relationships with technical staff, end users and clients.  Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.  Experience in Production Support/Engineering.

  • Knowledge of Splunk, WILY, Geneos, Dynatrace is a plus.  Knowledge working in Scrum/Kanban is a plus.  Experience working with scheduling tools like Autosys/Control-M is a plus.

 

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

 

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 

 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 

 


Keyword: card%20services

Categories

Posted: 2019-05-10 Expires: 2019-09-07

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Applications Support Lead

JPMorgan Chase & Co.
Wilmington, DE 19801

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