10 days old

Applications Support Analyst

JPMorgan Chase & Co.
Westerville, OH 43081
  • Job Code
    190046862

Applications Support Analyst

Req #: 190046862
Location: Westerville, OH, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)

Our Commercial Banking division uses technology driven by innovative minds like yours to provide companies, as well as real estate owners and investors with a range of financial solutions designed to help them achieve their business goals.With annual client revenues ranging from $20 million to over $2 billion, the service and the solutions we provide is critical to both our and our clients’ success.

 

As an Application Support Analyst, you will be responsible for leading the Incident and Problem resolution for aligned LOBs, providing end-to-end resolution to ensure completion of all jobs within defined objectives. Troubleshoot production issues and coordinate with other teams to remediate and implement to production in order to minimize impact to customers and/or downstream. The role also involves engaging and partnering with AD teams and also interfacing with executive and Senior Management with Root Cause Analysis(RCA) and remediation actions.

This role requires a wide variety of strengths and capabilities, including:

  • End-to-end Incident and Problem resolution for responsible LOBs.
  • Responsible to ensure that the applications met their required service levels
  • Responsible to support process improvements to continuously improve the stability and performance of the applications.
  • Identify system bottlenecks and opportunities for betterment
  • Perform service transition from development to support
  • Prioritize workload, provide timely and accurate resolutions.
  • Perform in-depth research and identify sources of production issues.
  • Effectively perform root cause analysis of issues and report the outcome to business community and Management.
  • Develop / utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business.
  • Coordinate and work with the global production support team.
  • Bachelor's/Master's Degree in Computer Science, related field or Equivalent work experience
  • 5+ years of professional experience in the field of information and technology.
  • 5+ years of experience in Data Management/ data warehouse;
  • Experience with Batch Scheduling tools such as Contol-M or Autosys
  • Experience with Linux platforms and Unix Scripting
  • Experience in writing SQL queries and debugging skills
  • Hands on Experience in one of the following databases (i.e., Greenplum, Teradata, Oracle)
  • Hands on Experience in Big Data Ecosystem and managing Hadoop components/ cluster.
  • Experience in configuring and leveraging monitoring dashboards.

When you work at JPMorgan Chase & Company, you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cyber security, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

 

At JPMorgan Chase & Company we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive

benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies around the world, we want to meet you.


Keyword: consumer%20banking

Categories

Posted: 2019-11-08 Expires: 2019-12-08

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Applications Support Analyst

JPMorgan Chase & Co.
Westerville, OH 43081

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