13 days old

Analyst (Senior), Cargo Business Process

American Airlines
Fort Worth, TX

Location: AA Headquarters 2 (DFW-HDQ2) 
Additional Locations: None
Requisition ID: 19479 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

The Analyst/Sr Analyst Cargo Business Process for Cargo Planning, Execution and Compliance – Project Payload works to ensure that business process outcomes are in harmony with the Cargo operations strategic goals. This person works collaboratively across all departments of the organization to help improve the management of business process in their area of responsibility. Their primary focus is on their functional area of responsibility, but they also consider the entire process from beginning to end, introducing innovation into the process which can impact results, enhance profitability and assist the organization to meet its objectives and goals.


Specifically, you’ll do the following:

  • ​Gathers, generates, and documents requirements through interviewing and facilitation with subject matter experts or super users in their functional areas
  • Collects and authors meeting minutes
  • Interacts as necessary with their functional management to help set process direction and determine process priorities
  • Acts as a business subject matter representative on Cargo business processes in their area
  • Tracks and resolves project issues
  • Assists with quality assurance and quality control planning and execution
  • Collaborates with OCM and Technology teams
  • Helps estimate and work within project schedules
  • Tracks progress and provides project status reports according to the information needs of the stakeholders including, at times, executive level staff
  • Some travel domestically and internationally may be necessary


Required Qualifications

  • Bachelor’s degree in relevant field or equivalent experience/training


Preferred Qualifications

  • 4 years’ work experience as a Business Analyst and/or Product Owner focused on Cargo
  • Deep knowledge of the specific area of Cargo processes (such as warehouse management, revenue management, etc.) is desired.
  • General understanding of project management methodologies for technology implementations.
  • Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
  • Ability to work under minimal supervision
  • Build working relationships with business leaders, process owners, vendors and IT colleagues at all levels
  • Ability to maintain clear and open communication channels to manage expectations
  • Accuracy and attention to detail
  • Ability to support multiple projects and produce quality results all at once
  • Strong organization, planning, interpersonal, and negotiating skills
  • Strong analytical, estimating, and problem solving skills
  • Ability to effectively prioritize, and manage change and customer expectations

Additional Locations: None
Requisition ID: 19479 


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Analyst (Senior), Cargo Business Process

American Airlines
Fort Worth, TX

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Analyst (Senior), Cargo Business Process

American Airlines
Fort Worth, TX

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