24 days old

Analyst/Senior Analyst, Technical Operations Planning

American Airlines
Fort Worth, TX 76102

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 33965 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
  • This job is a member of the Technical Operations Planning Team within the Integrated Operations Division.
  • ​Responsible for ​supporting long range strategic initiatives focused on flight schedules, resource planning, and workload measurement associated with the Line Maintenance division.
What you'll do
  • Assists a variety of team members from Technical Operations with resolving application issues, business processes, reporting and documenting software defects, and sharing best practices
  • Learns all facets of Tech Ops Planning including cross-training into additional roles to help the team as necessary
  • Responsible for keeping the Applications current with the latest maintenance standards for checks, special items cards, engineering change orders, and field maintenance reliability items
  • Advocates for the business (end-users) with the 24-7 Applications Help Desk; creating, tracking, and resolving customer problem reports
  • Works with the American Airlines Analytics (COGNOS) development team to support, build and or modify reports
  • Works toward becoming an Associate Product Owner of Planning Applications:
    • Develops user stories and representing them to the IT development team
    • Prioritizes product backlog during iteration planning meetings
    • Works directly with our Application Development Teams
    • Participates in daily SCRUM meetings
  • Must be willing to work all shifts including nights, weekends, holidays, and extra hours when necessary
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Associate's Degree in Aviation, Business or equivalent experience
  • ​3 years of related experience

Preferred Qualifications- Education & Prior Job Experience

  • Bachelor’s degree in relevant field or equivalent experience/training
  • Exposure to scheduling, routing and aircraft maintenance
  • Previous Airline Industry experience; strong preference for Aircraft Maintenance or Tech Ops background
  • Working knowledge of the American Airlines Operations, e.g. General Procedure Manual
  • Working knowledge American Airlines applications: AMPS, ASOM, FOS, MAPS, SAFE, SCEPTRE, TECH SITE X, and WCMS
  • Proficiency in Microsoft Office including Excel, PowerPoint, Outlook, SharePoint, and Word
  • Knowledge of Agile SDLC, C++, HTML, JAVA, and User Acceptance Testing best practices

Skills, Licenses & Certifications

  • Knowledge of Company rules, regulations and conditions which may conflict with company procedures
  • Skills in planning and organization
  • Knowledge of software applications Excel, Word, PowerPoint
  • Skills in problem solving
  • Ability to demonstrate excellent interpersonal skills
  • Ability to concisely present work
  • Ability to prioritize and navigate complex projects among competing priorities to execute multiple projects concurrently with minimal supervision and prioritize opportunities
  • Be a self-starter
  • Ability to work well within a team environment with a focus toward customer service, as well as an independent contributor
  • Ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations
  • Ability to thrive in a sense-of-urgency environment and leverage best practices
  • Ability and willingness to travel domestic and international less than 10% of the time
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 33965 


Posted: 2019-10-25 Expires: 2019-11-24

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Analyst/Senior Analyst, Technical Operations Planning

American Airlines
Fort Worth, TX 76102

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