28 days old

Analyst, Airport Workforce Planning

American Airlines
Fort Worth, TX 76102

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 32390 



Join us for a career with endless possibilities.


Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job


This job is a member of the Customer Planning Team within the Customer Experience Division. This position will be responsible for working directly with operations leadership & various other departments to ensure the airports are provided with the passenger service and fleet service headcount required to achieve our performance and financial goals.


Specifically, you’ll do the following:

  • Develops and maintains airport staffing models to analyze staffing requirements and work closely with Financial Planning & Controller groups to provide accurate headcount forecasts
  • Identifies, analyzes and recommends solutions to airport manpower issues and build strategies to optimize staffing efficiencies
  • Evaluates the financial and customer experience implications of strategic projects such as capital expenditures, contract proposals, process improvements, and technology changes as it relates to staffing
  • Works closely with airport leadership to provide support and evaluate changes to staffing practices
  • Completes ad-hoc projects and analyses and assigned


Required Qualifications

  • Bachelor's in Aviation, Mathematics, Statistics, Finance, Industrial Engineering or related technical field or equivalent experience/training
  • Highly proficient in Microsoft Office software, including Access, Excel, Word and PowerPoint
  • Advanced Excel modelling skills
  • Strong leadership and organizational skills
  • Excellent quantitative and analytical skills with an aptitude for problem solving
  • Highly proficient in use of Oracle Hyperion Essbase and Laborapp
  • Strong written and verbal communication skills, with ability to effectively interact with all levels of the organization

Additional Locations: None
Requisition ID: 32390 


Posted: 2019-08-24 Expires: 2019-09-23

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Analyst, Airport Workforce Planning

American Airlines
Fort Worth, TX 76102

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