17 days old
2018-06-292018-07-29

Analyst, AAdvantage Fraud - Peru LIM

American Airlines
Lima, Callao Region

Location: LIMA, PERU  
Requisition ID: 20118 

Analyst AAdvantage Fraud

Department: Revenue Protection, Corporate Security      

 

Job Description

  • Investigate suspected AAdvantage account fraud, develop and implement proactive measures to detect potential fraudulent mileage earning or redemption activity.
  • Develop sequel queries to extract and analyze data from various sources. 
  • Engage other internal departments to leverage systems and processes and creatively use other sources to support fraud detection and prevention efforts.
  • Effectively communicate with customers under duress and adversarial circumstances.
  • Responsible for auditing accounts that have been compromised due to customer, agent error and/or system deficiencies. 
  • Negotiate settlements to recover losses for AA.
  • Provide expert assistance regarding the AAdvantage program’s rules and systems to other departments including AAdvantage Marketing, Legal and AA.com. 
  • Initiate and design reviews to determine fraud loss and weaknesses in the AAdvantage Program; presents findings and recommendations to various company entities.
  • Works as a subject matter expert to all business units and levels of management involved in AAdvantage frequent flyer-related issues that impact fraud detection, prevention, and/or revenue protection.
  • Performs AAdvantage mileage reviews/audits to detect and prevent fraud, minimize abuse and prevent financial losses.
  • Represent Corporate Security at multi-functional corporate and industry frequent flyer fraud-related meetings.
  • Conduct employee and passenger interviews related to fraud
  • Performs additional duties and special projects as assigned in order to achieve department and/or corporate objectives.
  • Interact effectively with Law Enforcement and Fraud Business Partners.

 

Job Requirements:

  • Minimum 3-5 years product knowledge.
  • Proven ability to maintain integrity and a high-degree of confidentiality.
  • Expertise in the company’s frequent flyer program with demonstrated skills related to fraud prevention and detection.
  • Proficiency in passenger record, transaction analysis and product systems.
  • Experience analyzing documents for evidence and case history to detect discrepancies and identify possible violations.\
  • High degree of organizational skills and follow-through.
  • Ability to work within tight deadlines while effectively balancing daily work responsibilities.
  • Proven analytical, problem solving and project management skills.
  • Able to communicate effectively under diverse circumstances.
  • Strong written and verbal communication skills.
  • Spanish/Portuguese/Chinese language skills highly desired.

Proficiencies desired: Ventana, Sabre, Word, Excel and Cognos, NICE recording system experience, strong reporting methods and Teradata.

 

Qualified candidates not selected will be placed in a pool for 6 months for future consideration.

 

ALL APPLICANTS MUST HAVE LEGAL RIGHT TO LIVE AND WORK IN PERU AT TIME OF APPYING.

US CITIZENSHIP / PASSPORT DOES NOT GRANT YOU RIGHT TO LIVE AND WORK IN PERU.

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Analyst, AAdvantage Fraud - Peru LIM

American Airlines
Lima, Callao Region

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Analyst, AAdvantage Fraud - Peru LIM

American Airlines
Lima, Callao Region
PE

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