1+ months

Americas Employee Relations Partner, Vice President – Columbus

Westerville, OH 43081
  • Job Code

Americas Employee Relations Partner, Vice President – Columbus

Req #: 190046945
Location: Westerville, OH, US
Job Category: Human Resources
Potential Referral Amount: US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with substantial assets and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. 

This role is part of a newly formed Global Employee Relations function within the Human Resources organization responsible for leading the firm’s strategic human capital efforts focused on delivering an enhanced employee experience and developing best-in-class global people practices.  The Global Employee Relations team supports the firm’s efforts in the development and planning of a strong culture by delivering a positive and constructive experience for employees, managers, and HR teams when dealing with workplace issues, policies and standards.


The Employee Relations Partner is responsible for effectively managing the review and resolution of highly complex employee relations issues across the Americas as well as support the function’s brand and credibility with key stakeholders instilling confidence at all levels and with all audiences.



Case Management

• Lead  investigations related to discrimination, harassment/bullying, retaliation, escalated claims of inappropriate management practices and workplace violence incidents involving credible threats of harm.

• Effectively manage the timely investigation and dispositioning  of ER matters related to senior level staff (i.e. MD), HR employees, escalated disputes and appeals, and significant legal, reputational, and/or media risk

• Provide guidance and advice to the HR community and key stakeholders on sensitive, complex scenarios, i.e. negotiated departures, potential of significant litigation, systemic widespread implications to business/firm.

• Manage the dispositioning of Know Your Employee (KYE) and regulatory matters in accordance with firm protocol


Process Improvement & Efficiency

• Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services; offer potential solutions to drive greater stakeholder satisfaction.  Actively engage in change to drive successful execution.   

Risk, Controls & Conduct

• Demonstrate expected behaviors;  identify and escalate issues in an appropriate and  timely manner


Employee Experience 

• Continually deliver a trusted ER brand known to employees as a place where their voices are heard and acted on accordingly.

• Deliver a first class employee experience to all stakeholders and control partners through effective collaboration and communication.


  • General knowledge of US employment laws and regulations. 8-10 years HR experience which includes advising on employee relations matters
  • In-depth knowledge of corporate policies/procedures and business practices
  • Possesses an understanding of financial and HR related industry trends and applies them in decision making, where appropriate
  • Recognizes the need for evolution of process and procedures to drive greater employee and stakeholder satisfaction.
  • Possesses a risk and control mindset; follows published protocols around conducting investigations and tracking activities related to carrying out key responsibilities.  Applies a consistent and appropriate level of review when decisioning cases and providing guidance.  Escalates appropriately. 
  • Applies technical knowledge and business acumen to fact pattern and determines appropriate solution. Ability to work in a global, matrixed, and complex business
  • Demonstrates superior judgment to identify and mitigate potential risks impacting the firm
  • Results-oriented; takes ownership of and drives clients and stakeholders towards an appropriate resolution of issues
  • Ability to make sound judgments under significant pressure and tight timeframes. 
  • Ability to influence across all levels and roles in the Firm. Demonstrated success in partnering  across multiple stakeholders with competing priorities.
  • Easily identifies, assesses difficult situations  and makes the tough call while preserving and strengthening relationships
  • Ability to influence to appropriate outcomes balancing the needs of employees and the Firm
  • Ability to multi-task in a fast paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure.
  • Strong analytical/fact based decision-making skills combined with the ability to think innovatively.  Examines root cause and provides recommendations to management to mitigate repeated issues
  • Strong organizational/time management skills. Excellent verbal and written communication skills (fluent in Spanish and Portuguese, a plus )
  • Team-oriented and collaborative approach
  • Bachelor's Degree in Human Resources Management or Law

Keyword: consumer%20banking


Posted: 2019-06-24 Expires: 2019-08-22

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Americas Employee Relations Partner, Vice President – Columbus

JPMorgan Chase & Co.
Westerville, OH 43081

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