12 days old
2018-06-092018-07-09

Agent, Airport Operations Part Time - Mexico GDL

American Airlines
Guadalajara, Jal.

Location: Guadalajara Intl Apt (GDL-TRML) 
Additional Locations: None
Requisition ID: 19631 

Job Description:

  • Provides passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
  • Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes
  • Sells tickets, processes ticket changes, creates and books reservations
  • Ensures FAA, Company and airport regulations are followed
  • Enforces safety/security measures and protects sensitive zones
  • Facilitates the passenger boarding process
  • As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations.  Solicits volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers
  • Logs in tickets and completes sales reports
  • Performs other related duties as required

Job Qualifications:

  • High school diploma or equivalent
  • ​Advance knowledge of english language
  • Knowledge of Sabre System
  • At least 2 years of customer service experience or the equivalent training/experience
  • Must enjoy working with the public
  • Demonstrates excellent interpersonal and verbal communication skills
  • Must be self-motivated and detail oriented, with a positive/cooperative attitude and be able to function effectively as a team member
  • Possesses basic computer skills with the ability to easily grasp the functionality and concepts of company software
  • Ability to perform in a fast paced environment while maintaining a professional and effective approach to high-stress situations
  • Good judgement and decision making
  • Willingness to perform repetitive tasks and demonstrates the ability to lift up to 70 lbs
  • Must be able to work varied hours, including nights, weekends and holidays

Additional Locations: None
Requisition ID: 19631 

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Agent, Airport Operations Part Time - Mexico GDL

American Airlines
Guadalajara, Jal.

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Agent, Airport Operations Part Time - Mexico GDL

American Airlines
Guadalajara, Jal.
MX

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