1+ months

Agent, Airport Operations - Mexico GDL PT

American Airlines
Guadalajara, JAL 44100

Location: Guadalajara Intl Apt (GDL-TRML) 
Additional Locations: None
Requisition ID: 32772 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Provides passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats. 
  • Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes. 
  • Sells tickets, processes ticket changes, creates and books reservations. 
  • Ensures FAA, Company and airport regulations are followed. 
  • Enforces safety/security measures and protects sensitive zones. 
  • Facilitates the passenger boarding process. 
  • As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations.  Solicits volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers. 
  • Logs in tickets and completes sales reports. 
  • Performs other related duties as required
All you'll need for success


  • High school diploma or equivalent.
  • ​Advance knowledge of english language.
  • Knowledge of Sabre System.
  • At least 2 years of customer service experience or the equivalent training/experience. 
  • Must enjoy working with the public. 
  • Demonstrates excellent interpersonal and verbal communication skills. 
  • Must be self-motivated and detail oriented, with a positive/cooperative attitude and be able to function effectively as a team member. 
  • Possesses basic computer skills with the ability to easily grasp the functionality and concepts of company software. 
  • Ability to perform in a fast paced environment while maintaining a professional and effective approach to high-stress situations. 
  • Good judgement and decision making.
  • Willingness to perform repetitive tasks and demonstrates the ability to lift up to 70 lbs. 
  • Must be able to work varied hours, including nights, weekends and holidays. 
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health benefits to help you to stay well.  
  • Additional Benefits: Other great benefits include our Employee Assistance Program,  and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 32772 


Posted: 2019-09-04 Expires: 2019-11-30

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Agent, Airport Operations - Mexico GDL PT

American Airlines
Guadalajara, JAL 44100

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