26 days old

Agent, Airport Operations - Mexico CUN -PT6hrs

American Airlines
Cancún, QROO 77524

Location: Cancun Intl Apt (CUN-TRML) 
Additional Locations: None
Requisition ID: 36580 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do
  • In charge of security screening and passenger service procedures at check-in and in the gate area
  • Provides assistance to passengers as requested or required
  • Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
  • Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
  • Able to lift and carry bags and boxes weighing up to 70 lbs
  • Ability to stand for prolonged periods of time
  • Provides passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats. 
  • Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes. 
  • Sells tickets, processes ticket changes, creates and books reservations. 
  • Ensures FAA, Company and airport regulations are followed. 
  • Enforces safety/security measures and protects sensitive zones. 
  • Facilitates the passenger boarding process. 
  • As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations.  Solicits volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers. 
  • Logs in tickets and completes sales reports. 
  • Performs other related duties as required. 
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • High school diploma
  • Must have working knowledge of sabre
  • Ability to work a variety of shifts, according to operational needs
  • Willing to work weekends and shifts
  • Excellent customer service, communication, and organizational skills
  • Excellent personal grooming established by company standards
  • Proactive team player
  • Must have the ability to work under pressure
  • Must be able to read, write, fluently speak and understand English and the native language
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health (Major Medical Insurance & Life Insurance).
  • Additional Benefits: Other great benefits include our Employee Assistance Program.
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 36580 

Categories

Posted: 2020-01-23 Expires: 2020-02-23

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Agent, Airport Operations - Mexico CUN -PT6hrs

American Airlines
Cancún, QROO 77524

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